At a Glance
- Tasks: Be the friendly face of our community centre, ensuring a top-notch experience for all visitors.
- Company: Join Watford FC Community Sports and Education Trust, a charity dedicated to enriching lives through sport and education.
- Benefits: Enjoy flexible hours, free gym access, 25 days annual leave, and a supportive work environment.
- Other info: This role includes weekend work and offers ongoing training opportunities.
- Why this job: Make a real impact in your community while working with a passionate team focused on social good.
- Qualifications: Previous receptionist experience, strong communication skills, and a positive customer service attitude are essential.
The predicted salary is between 11466 - 11466 £ per year.
Department: Watford FC Community Sports and Education Trust
Reporting to: Meriden Community Centre Manager
Hours: 18 hours per week in line with 4 week rota, including weekend work.
Salary: £11,466.00pa
Location: Meriden Community Centre, Garsmouth Way, Watford WD25 9ET
Contract Type: Permanent
Closing Date: 22nd June 2025
Interview Date: Ongoing. We reserve the right to close the position early if we find a suitable candidate.
Are you a team player who wants to make a positive difference in your local community? If this is you, come and join the team at The Meriden Community Centre. As a Receptionist/Duty Officer you will be responsible for ensuring the delivery of a first-class customer experience to all customers that visit the Centre. Whilst coordinating bookings you will build relationships with Centre customers and play a key role in developing the Centre.
The Trust is a well-established and forward-looking charity with a long and highly regarded record of delivering a broad range of community-based activities and services. The Trust has a clear vision ‘One goal – healthier, happier, stronger communities’ - and our aim is to ‘Expand the Watford FC family by providing opportunities in Hertfordshire and London to enrich people’s lives, create special memories and enable positive futures’. Our work focuses on the key themes of; Football & Education, Health & Wellbeing, Social Inclusion and Learning & Skills, enhanced by community facilities and underpinned by our promise to deliver accessible opportunities.
Your Roles And Responsibilities, But Not Limited To:
- Proven work experience as a Receptionist, Front Office representative or similar role
- Proficiency in Microsoft Office Suite
- Solid written and verbal communication skills
- Excellent Customer service attitude and interpersonal and communication skills.
- Ability to work collaboratively to build and facilitate strong internal relationships.
- Able to work under pressure, prioritise workload and meet deadlines.
- Good organisational, planning and time management skills with attention to detail and accuracy when completing tasks.
- Flexible approach to working hours
- Understanding of the Trust’s commitment to EDI & Safeguarding
Benefits in working for us include:
- Chance to join an award-winning charity and work alongside colleagues who are determined to utilise the positive power of sport, physical activity and learning for social good.
- Friendly working environment
- Employee Assistance Programme
- Investors in People accreditation
- Opportunity to benefit from a range of training and development opportunities
- Free gym usage at our two Community Centres
- Flexible working environment
- 25 days of Annual Leave entitlement plus bank holidays
- Trust pension scheme
- Birthday Leave
Equal Opportunities: We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. The more wide-ranging we are, the better our work will be. We are committed to Safeguarding children and adults at risk. The necessary Disclosure and Barring Service check will apply to this post.
Application process: If you meet the qualifying criteria you will be sent a link to our application form. Please complete and return your application form to your initial application email. We will then consider your application. If you require any further information or wish to discuss the opportunity, please contact trustrecruitment@watfordfc.com
Receptionist/Duty Officer in Watford employer: Watford FC's Community Sports & Education Trust
Watford FC’s Community Sports and Education Trust is an exceptional employer, offering a dynamic work environment where you can make a real difference in the lives of young people. With flexible hours and a commitment to inclusivity, we provide opportunities for personal and professional growth while fostering a supportive community spirit. Join us in creating safer, more engaging spaces for youth development in the vibrant areas of Watford, St Albans, and Hemel Hempstead.
Contact Details:
Watford FC's Community Sports & Education Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Duty Officer in Watford
✨Tip Number 1
Familiarise yourself with the mission and values of the Watford FC Community Sports and Education Trust. Understanding their commitment to community engagement and social inclusion will help you demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Highlight situations where you successfully resolved issues or enhanced customer satisfaction, as this role heavily relies on providing a first-class experience.
✨Tip Number 3
Network with current or former employees of the Trust if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and stand out during the interview process.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied hours, including weekends. Be prepared to discuss how you manage your time effectively and handle pressure, as these are key aspects of the role.
We think you need these skills to ace Receptionist/Duty Officer in Watford
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Receptionist/Duty Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:Emphasise any previous experience as a receptionist or in customer service roles. Use specific examples to demonstrate your proficiency in communication, organisation, and teamwork, which are crucial for this role.
Showcase Your Skills:Make sure to mention your proficiency in Microsoft Office Suite and any other relevant software. Highlight your ability to work under pressure and manage multiple tasks effectively, as these are key skills for the position.
Express Your Commitment:Convey your enthusiasm for working in a community-focused environment and your understanding of the Trust's commitment to equality, diversity, and safeguarding. This will show that you share their values and are dedicated to making a positive impact.
How to prepare for a job interview at Watford FC's Community Sports & Education Trust
✨Show Your Customer Service Skills
As a Receptionist/Duty Officer, you'll be the first point of contact for visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Teamwork
This role requires collaboration with various stakeholders. Be ready to discuss instances where you've successfully worked as part of a team. Emphasise your communication skills and how you build relationships with colleagues and customers alike.
✨Familiarise Yourself with the Trust's Values
Understanding the mission and values of the Watford FC Community Sports and Education Trust is crucial. Research their community initiatives and be prepared to discuss how your personal values align with their commitment to EDI and safeguarding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you manage pressure. Think of specific scenarios from your past experiences where you had to prioritise tasks or resolve conflicts, and be ready to explain your thought process.
