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- Tasks: Enhance customer experience by managing enquiries and repair requests.
- Company: Community-focused housing organisation in Watford with a strong mission.
- Benefits: Competitive salary, annual leave, pensions, and hybrid work options.
- Why this job: Make a real difference in the community while developing your customer service skills.
- Qualifications: At least 2 years of customer service experience and excellent communication skills.
- Other info: Join a supportive team and enjoy opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A community-focused housing organization in Watford seeks a highly motivated Customer Service Officer to enhance customer experience. The role requires at least 2 years of experience in a customer service environment and strong communication skills.
Responsibilities include:
- Responding to enquiries
- Managing repair requests
- Delivering outstanding customer service while achieving team KPIs
The position offers a competitive salary and benefits including annual leave and pensions.
Customer Service Officer - Housing & Repairs (Hybrid) in Watford employer: Watford Community Housing
Contact Detail:
Watford Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Housing & Repairs (Hybrid) in Watford
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re community-focused. This will help you tailor your approach and show them you’re genuinely interested in enhancing customer experience.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer service scenarios with a friend. This will help you feel more confident when responding to enquiries during interviews.
✨Tip Number 3
Showcase your experience! Be ready to share specific examples from your past roles where you’ve managed repair requests or delivered outstanding customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Officer - Housing & Repairs (Hybrid) in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in housing or repairs. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experience and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Watford Community Housing
✨Know the Organisation
Before your interview, take some time to research the housing organisation in Watford. Understand their mission, values, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Experience
With at least 2 years of customer service experience required, be ready to share specific examples from your past roles. Think about situations where you successfully managed enquiries or resolved issues, and how those experiences can translate to the Customer Service Officer position.
✨Communicate Clearly
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully, ensuring you convey your points effectively.
✨Demonstrate Team Spirit
Since achieving team KPIs is part of the job, be prepared to discuss how you work within a team. Share examples of how you've collaborated with colleagues in the past to achieve common goals, and express your enthusiasm for contributing to a positive team environment.
