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- Tasks: Help build strong communities by delivering high-quality housing services and supporting tenants.
- Company: Watford Community Housing, dedicated to creating vibrant communities.
- Benefits: 28 days annual leave, pension contributions, development opportunities, and life assurance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service, excellent communication, and problem-solving skills required.
- Other info: Agile working model with a blend of office and remote work.
The predicted salary is between 28800 - 43200 £ per year.
Watford Community Housing
37 hours per week
Do you want to make a difference? An exciting opportunity has arisen in our Housing team for someone with great people skills to help us build strong communities.
About the role?
As part of our Housing team, you will use your customer service and problem solving skills to help us deliver high-quality housing services.
The right candidate will need the ability to develop strong relationships with our tenants, be able to confidently communicate and be able to conduct rent analysis accordingly. At Watford Community Housing, an important aspect of the Housing Officer role is to manage rent arrears and this is one of our corporate objectives, so we are therefore looking for someone with strong skills in this area.
In this role you will need to:
- have a high standard of customer service that is responsive to our customers\’ needs.
- be responsible for ensuring tenancies are managed appropriately according to the circumstances of the household.
- make safeguarding referrals and signpost for support as necessary.
- help to reduce debt owed in rent by actively working on your arrears cases weekly and taking court action where necessary.
- manage cases of antisocial behaviour within your allocated housing patch by working in partnership with other teams and agencies as required.
What are we looking for?
You will have previous experience of working as a Housing Officer and be confident in a customer-facing position. You will need to be able to demonstrate both excellent customer service and problem solving skills and be highly numerate to conduct rent analysis. You will also have a proven track record in building strong relationships.
Essential:
- Excellent negotiation and influencing skills
- Excellent communication skills, both written and verbal
- Excellent time management and organisational skills
- Excellent IT skills with the ability to use Housing Management software
- Ability to input data into systems accurately
- Proven debt management experience
- Experience of dealing with people in difficult, often stressful, situations
- Experience of tenancy and neighbourhood management
- Knowledge of relevant Housing legislation
- Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.
Desirable:
- Good level of general education or relevant experience
- CIH recognised qualification
- Upholds the CIH professionalism standards and demonstrates a commitment to champion the role housing professionals play in making a difference to the residents and communities they work with
View Job Description HERE
What can we offer you?
We know that people are our most valuable assets, so we offer a range of benefits including 28 days\’ annual leave plus bank holidays, an employer pension contribution of up to 11%, development opportunities, Life assurance 4x of annual salary and access to a comprehensive employee rewards scheme.
How We Work
We are committed to embracing the most positive aspects of agile working. Our Housing Officers take a blended approach of balancing their time to working between the office, home and being visible to our customers out on patch.
How To Apply
If this sounds like your next role, click \’apply now\’, tell us why you\’ve got what it takes and send us a copy of your current CV.
This vacancy will close on 18th January 2026. Interviews will take place from 19th January 2026.
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Housing Officer employer: Watford Community Housing
Contact Detail:
Watford Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled difficult situations in the past, especially those involving tenants or community issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight your customer service and problem-solving abilities, as well as any relevant experience in housing management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've built strong relationships and managed tenancies effectively in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Watford Community Housing
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific responsibilities of a Housing Officer. Familiarise yourself with Watford Community Housing's values and how they align with your own. This will show that you're genuinely interested in the role and ready to contribute.
✨Show Off Your People Skills
Since this role is all about building strong relationships, be prepared to share examples of how you've successfully managed customer interactions in the past. Think of situations where you’ve resolved conflicts or helped someone in a tough spot – these stories will highlight your problem-solving abilities.
✨Be Ready for Numbers
As you'll need to conduct rent analysis, brush up on your numeracy skills. Be prepared to discuss any relevant experience you have with debt management or financial analysis. You might even want to practice explaining complex data in simple terms, as clear communication is key.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
