Museum Visitor Experience Assistant in Watford

This is a varied front-of-house role supporting reception, gallery cover, enquiries, retail sales, cash handling, bookings, events and day-to-day museum operations. You will be one of the first points of contact for the museum, helping visitors feel welcome, informed and supported. You will help ensure the museum is safe, inclusive, accessible and well-presented for all visitors, including families, schools, community groups, partners and council service users.

We are seeking someone who enjoys working with people, can respond calmly and confidently to operational issues, and is comfortable using systems such as EPOS, CRM and social media scheduling tools. The successful candidate will have strong customer service skills, a practical and proactive approach, and the ability to support staff, volunteers and casual workers during busy operational shifts. This role would suit someone with experience in a customer-facing cultural, visitor attraction, retail, events or community setting who is motivated by providing a high-quality service for residents, visitors and partners, while also supporting income generation through retail, venue hire and events.

About our Redevelopment: Our Town Hall Quarter programme aims to revitalise the Museum of Watford as part of a wider flagship scheme to regenerate Watford town centre. But this project is about much more than physical regeneration: we aim to transform our Town Hall into the beating heart of our community, with a modern museum and community spaces at its core. Our bold, ambitious plan creates a cultural space to tell our stories, connect our communities and inspire our journeys ahead. Exhibits will combine treasures dating back to the Bronze Age, with stories of the Windrush Generation and present-day icons. It's about creating a space not just for storytelling, but one that sparks conversation and connection, with additional spaces for work and leisure.

With the Museum of Watford in its new home, we're reimagining what regeneration can really mean for communities, to breathe renewed energy and a sense of pride and purpose into the heart of our town, for everyone.

At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.

Watford is a vibrant urban borough located in Southwest Hertfordshire, boasting excellent transport links with mainline connections to London. As the hub of a wider sub-region, Watford serves a population of approximately 500,000 people within a 20-minute travel radius. Positioned within the London commuter belt, Watford benefits from the capital's dynamic economic influence, contributing to a strong and resilient local economy. The borough offers a unique blend of traditional market town charm and modern urban energy big enough to be ambitious, yet small enough for individuals to make a real impact.