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- Tasks: Manage tenant complaints and ensure timely resolutions while liaising with clients and contractors.
- Company: Wates, a leading family-owned development and property maintenance company.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives by improving their living conditions.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a supportive team with a commitment to sustainability and community.
The predicted salary is between 28800 - 43200 £ per year.
Overview
WPS are seeking a Resident Liaison Officer/Customer Complaints Officer to join our Responsive Maintenance Team in the West Lancashire area. With offices in Skelmersdale you will ideally be living within commuting distance as this role will be office based. The key focus for this role will be to liaise with tenants and the Client, to ensure that the complaint gets resolved as quickly as possible. To do this you will need to take full responsibility of the complaint from when receiving it to the end, this will involve booking works into diaries and making sure the works are carried out on the appointment date given to the tenant, also keeping tenants fully updated by phone or may require a site visit with the progress of works.
Key Responsibilities
- Take full control of the complaint from receiving to the completion.
- Booking works that are part of the complaint into the Opp\’s / contractor diary.
- Chase contractors for completions
- Liaise with Tenants and the Client.
- Attend Client meetings.
- Work alongside Contract manager to highlight any trends.
- Carry out site visit when required to discuss complaint with tenant.
Checks and Evidence
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant\’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting
About Wates and Equal Opportunities
Wates is one of the UK\’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, \’reimagining places for people to thrive\’ and our three promises:
- Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
- Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
- Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
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Resident Liaison Officer employer: Wates
Contact Detail:
Wates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Wates and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be great at talking to tenants and clients. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you've successfully resolved complaints or liaised with clients. This will demonstrate your ability to handle the responsibilities of the job.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up in the future.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Resident Liaison Officer. We want to see how you can take full control of complaints and liaise effectively with tenants and clients.
Showcase Your Communication Skills: Since this role involves a lot of interaction with tenants and contractors, it’s crucial to demonstrate your communication skills. Use examples in your application that show how you've successfully resolved issues or kept stakeholders updated in the past.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, make sure to provide clear and concise information about your previous roles and responsibilities, especially those related to managing complaints and booking works.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Wates
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing complaints, liaising with tenants, and booking works. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled complaints or worked with clients. Be ready to share these examples during the interview to showcase your problem-solving skills and ability to communicate effectively. This will give the interviewer confidence in your capabilities.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions, demonstrating that you can engage with tenants and clients effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of complaints you might handle, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
