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- Tasks: Support residents and ensure smooth maintenance experiences in social housing.
- Company: Join Wates, a leading family-owned development and property maintenance company.
- Benefits: Be part of a supportive team with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while building strong community relationships.
- Qualifications: Experience in resident liaison and excellent communication skills required.
- Other info: Work in a dynamic environment with a focus on sustainability and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about making a difference in people's lives? We're looking for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based at our Croydon office, you'll be the trusted point of contact for residents, ensuring a smooth and supportive experience throughout our maintenance programmes.
Responsibilities
- Establish and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
- Attend regular meetings with residents and client representatives to maintain strong relationships.
- Ensure a consistent, empathetic, and professional approach to all resident interactions.
- Act as the escalation point for complaints, ensuring timely and effective resolution.
- Maintain accurate records and updates in the on-site database to reflect ongoing works.
Requirements
- A full UK driving licence and access to a vehicle.
- Previous experience as an RLO, ideally within planned maintenance or social housing.
- Solid understanding of internal and external works.
- Excellent communication, customer service, and IT skills.
- Willingness to undergo a Basic DBS check at offer stage.
About Wates
Wates is one of the UK's leading family‑owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
- Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
- Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
- Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Resident Liaison Officer in City of London employer: Wates
Contact Detail:
Wates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific situations with residents and be ready to share your experiences. Confidence is key!
✨Tip Number 3
Show your passion for making a difference! When you get the chance to chat with potential employers, let them know why you care about social housing and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Resident Liaison Officer in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for making a difference shine through. We want to see how you connect with our mission of supporting residents and creating thriving communities.
Tailor Your Experience: Make sure to highlight your previous experience as a Resident Liaison Officer or in social housing. We’re looking for specific examples that demonstrate your skills in communication and customer service.
Be Professional Yet Approachable: While it’s important to maintain professionalism, don’t forget to show your empathetic side. We value a friendly approach, so let your personality come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at Wates
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as managing tenant relationships and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an RLO, excellent communication is crucial. Prepare examples from your past experiences where you've successfully resolved conflicts or built strong relationships with residents. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Emphasise Empathy and Professionalism
Wates values a consistent and empathetic approach to resident interactions. Think of instances where you've shown understanding and professionalism in challenging situations. Highlighting these experiences will align you with the company's ethos and demonstrate your suitability for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, the team you'll be working with, and how success is measured in the role. This not only shows your interest but also helps you assess if Wates is the right fit for you.
