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- Tasks: Support managers with admin tasks, data tracking, and meeting coordination.
- Company: Join Wates, a leading family-owned property maintenance company with over 125 years of experience.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a commitment to sustainability.
- Why this job: Be part of a team that reimagines spaces for communities and promotes inclusivity.
- Qualifications: Confident communicator, organised, and proficient in Microsoft Office; construction experience is a plus.
- Other info: Basic DBS check required; we value diversity and do not discriminate based on criminal records.
The predicted salary is between 24000 - 36000 £ per year.
We have a great opportunity for a Complaints Administrator to join our Wates team within our Responsive Maintenance division. You will be working out of our Brixton office on one of our social housing contracts providing administrative support to managers and employees within our Wates Property Services Business.
Key Accountabilities Will Include:
- Amend and improve various Excel trackers to ensure the data can be utilised effectively for data reporting.
- Create and maintain information on systems and databases and manage efficient filing systems.
- Close down jobs on the system to ensure reports reflect current work levels.
- Coordinate meetings when required and greet guests and visitors.
- Assist with the ordering of Personal Protective Equipment as and when required.
- Deal with a range of administrative queries that come through to the team.
- General administrative duties including filing, emailing and photocopying.
We are looking for an experienced Administrator who is a confident communicator, highly computer literate (Microsoft suite – Word, Excel etc) and extremely organised. The successful individual will have ideally worked in the construction and/or maintenance industry but this is not essential.
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
- Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
- Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
- Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Complaints Administrator employer: Wates Smartspace
Contact Detail:
Wates Smartspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly Microsoft Excel. Consider taking a short online course or tutorial to brush up on your skills, especially in data tracking and reporting.
✨Tip Number 2
Research Wates and their values thoroughly. Understanding their commitment to sustainability and community can help you align your responses during interviews, showing that you share their vision and are genuinely interested in contributing to their mission.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your organisational skills and ability to handle administrative tasks efficiently. Be ready to discuss how you've managed similar responsibilities in previous roles, as this will highlight your suitability for the position.
✨Tip Number 4
Network with current or former employees of Wates if possible. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach during the application process.
We think you need these skills to ace Complaints Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in data management and communication. Emphasise your proficiency with Microsoft Office, especially Excel, as this is crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the key accountabilities listed in the job description, such as managing filing systems or coordinating meetings.
Showcase Relevant Experience: If you have experience in the construction or maintenance industry, be sure to highlight it. Even if you don't, focus on transferable skills from previous roles that demonstrate your organisational abilities and communication skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an administrative role.
How to prepare for a job interview at Wates Smartspace
✨Showcase Your Excel Skills
Since the role involves amending and improving Excel trackers, be prepared to discuss your experience with Excel. Bring examples of how you've used Excel in previous roles, especially for data reporting or tracking.
✨Demonstrate Organisational Skills
As a Complaints Administrator, being organised is key. Share specific examples of how you've managed filing systems or coordinated meetings effectively in past positions.
✨Communicate Confidently
This role requires strong communication skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you handle administrative queries and interact with team members.
✨Understand the Company Values
Familiarise yourself with Wates' purpose and promises. Be prepared to discuss how your values align with theirs, particularly around sustainability and community engagement, as this will show your genuine interest in the company.
