Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in delivering high-quality maintenance services to residents.
- Company: Join Wates, a top family-owned property maintenance company with over 125 years of experience.
- Benefits: Enjoy flexible working options and be part of a supportive, inclusive culture.
- Why this job: Make a real impact in communities while developing your leadership skills.
- Qualifications: Must have prior maintenance experience and SSSTS qualification; full UK driving licence required.
- Other info: Opportunity for personal growth in a company committed to sustainability and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
This is a Full Time/Flexible Working, Permanent vacancy. We have an opportunity for a Senior Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Hammersmith office on one of our social housing contracts, delivering reactive and some planned maintenance to our residents.
Key Accountabilities will include:
- Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs.
- Represent Wates at client and resident performance meetings as requested by the Operations Manager.
- Manage the responsive repairs function to ensure consistent performance against targets.
- Effective and efficient management of material costs and ensure that all are following correct processes and procedures.
- Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
- Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service.
You must have a full UK driving licence. To be successful in the role, you must also be an excellent communicator with the ability to problem solve, multitask and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
- Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
- Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
- Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Senior Supervisor employer: Wates Group
Contact Detail:
Wates Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supervisor
✨Tip Number 1
Familiarise yourself with Wates' values and mission. Understanding their commitment to sustainability and community will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples from your previous experience in responsive maintenance that demonstrate your problem-solving skills and ability to manage teams effectively. This will help you stand out as a candidate who can deliver on their key accountabilities.
✨Tip Number 3
Network with current or former employees of Wates on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Be ready to discuss how you would handle tight deadlines and manage multiple tasks. Given the nature of the role, demonstrating your ability to thrive under pressure will be crucial in making a positive impression.
We think you need these skills to ace Senior Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in responsive maintenance and supervisory roles. Emphasise your SSSTS qualification and any previous achievements that align with the key accountabilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully managed teams or projects in the past, particularly in a maintenance context.
Highlight Relevant Skills: In your application, clearly outline your skills in work scheduling, quality inspection, and performance analysis. These are crucial for the Senior Supervisor role, so make them stand out.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with managing material costs and meeting service level agreements. Be ready to discuss your approach to leading a team and ensuring high-quality service delivery.
How to prepare for a job interview at Wates Group
✨Showcase Your Leadership Skills
As a Senior Supervisor, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your communication style and how you motivate others.
✨Understand the Company Values
Familiarise yourself with Wates' mission and values, especially their focus on creating thriving places, planet, and people. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific situations where you've had to manage tight deadlines or resolve conflicts, and be prepared to explain your thought process.
✨Know Your Metrics
Since the role involves monitoring performance against targets, brush up on key performance indicators relevant to responsive maintenance. Be ready to discuss how you've used data to improve service quality and customer satisfaction in previous roles.
