Resident Liaison Officer in Dartford

Overview

Resident Liaison Officer – WPS

Location: Dartford | Division: Planned Maintenance | Salary: Competitive

We have an exciting opportunity for a Resident Liaison Officer to join our team in the Planned Maintenance division. You’ll cover the Dartford area, supporting residents on Social Housing Decarbonisation Fund retrofit projects, which include:

• Scaffolding
• Window & Curtain Wall Replacements
• Brickwork & Concrete Repair
• External Wall Insulation (EWI) and related works

Key Responsibilities

• Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites.
• Attend regular client and tenant meetings to ensure the highest level of customer service.
• Ensure a consistent and professional approach to customer care throughout retrofit works.
• Act as a point of escalation for tenant complaints and manage the resolution process.
• Maintain and update the on-site database to reflect ongoing retrofit activities.

Requirements

• Proven experience as a Resident Liaison Officer, specifically within retrofit and planned maintenance programmes.
• Strong knowledge of internal and external works related to retrofit projects.
• Excellent communication, customer service, and IT skills.
• Full UK Driving Licence with access to a vehicle.

What We’re Looking For

A confident and empathetic communicator who thrives in a resident-facing role. You’ll be organised, proactive, and passionate about delivering excellent service throughout retrofit and maintenance projects.

Other information

To learn more about the checks included in this process, please note that a Standard Disclosure and Barring Service (DBS) check will be conducted at offer stage. Applicants with criminal convictions will be assessed individually, and this employer does not discriminate based on criminal record or details of any disclosed offenses. Some roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. We are committed to equality and inclusion and have been recognised for this through gold Investors in People accreditation and as a Disability Confident employer. We strive to create a welcoming environment where everyone belongs and where long-term relationships are valued.