At a Glance
- Tasks: Lead the team in handling complex complaints and provide expert advice.
- Company: Shropshire Council, dedicated to improving community services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team committed to excellence in public service.
- Why this job: Make a real difference by resolving challenging cases and enhancing customer service.
- Qualifications: Experience in complaints handling and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Shropshire Council’s Feedback and Insight Team is looking for a Senior Complaints Officer. We are looking for someone who has experience of complaints handling, complaint procedures and has well-developed customer service and case management skills.
The post holder will play a leading role within the team, supporting complaints officers with some of the most challenging cases and supporting Shropshire Council’s implementation of the Local Government and Social Care Ombudsman’s Complaint Handling Code. The role will require good IT skills.
The post holder will be expected to act as a specialist for Shropshire Council, providing procedural and case handling advice to a wide range of internal services and to commissioned services delivering on behalf of Shropshire Council.
To arrange an informal discussion about the role please email: sarah.dodds@shropshire.gov.uk
Senior Complaint Officer in Shrewsbury employer: Watertoren Utrecht
Shropshire Council is an excellent employer, offering a supportive work culture that values employee development and collaboration. As a Senior Complaints Officer, you will have the opportunity to make a meaningful impact within the community while benefiting from comprehensive training and growth opportunities in a dynamic team environment. Located in the heart of Shropshire, the council promotes a healthy work-life balance and provides a range of employee benefits, making it an attractive place for those seeking rewarding public service careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaint Officer in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Shropshire Council on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by brushing up on complaint handling procedures and customer service best practices. We want to demonstrate our expertise and how we can tackle those challenging cases head-on!
✨Tip Number 3
Showcase our IT skills! Be ready to discuss any relevant software or tools we've used in previous roles. This will help us stand out as a tech-savvy candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our fit for the Senior Complaints Officer role.
We think you need these skills to ace Senior Complaint Officer in Shrewsbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in complaints handling and customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your IT Skills:Since good IT skills are a must for this role, be sure to mention any specific software or tools you’re familiar with. We love seeing candidates who can navigate tech with ease, so let us know what you’ve got!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Watertoren Utrecht
✨Know Your Complaints Handling Inside Out
Make sure you brush up on your knowledge of complaints handling procedures and the Local Government and Social Care Ombudsman’s Complaint Handling Code. Be ready to discuss specific examples from your past experience where you've successfully managed challenging cases.
✨Showcase Your Customer Service Skills
Prepare to highlight your customer service skills during the interview. Think of scenarios where you’ve turned a negative experience into a positive one for a customer, as this will demonstrate your ability to handle complaints effectively.
✨Demonstrate Your IT Proficiency
Since good IT skills are essential for this role, be prepared to discuss the software and tools you’ve used in previous positions. If you have experience with case management systems, make sure to mention that and how it helped streamline your work.
✨Be Ready to Offer Procedural Advice
As a Senior Complaints Officer, you’ll need to provide advice to various internal services. Think about how you would approach this and be ready to share your thoughts on best practices in complaint handling during the interview.
