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- Tasks: Provide top-notch IT support and troubleshoot technical issues for customers.
- Company: Dynamic IT consultancy firm focused on customer-first solutions.
- Benefits: Unlimited holiday, hybrid working options, and great employee perks.
- Why this job: Join a team that values exceptional service and innovation in IT support.
- Qualifications: 2+ years in IT and strong troubleshooting skills required.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
An IT consultancy firm in the UK is seeking a Service Desk Engineer to provide exceptional customer support. The role involves acting as a technical escalation point, delivering high-quality support, and applying ITIL principles for service delivery.
Candidates should have at least 2 years of experience in the IT industry and strong troubleshooting skills.
The position offers hybrid working options, unlimited holiday, and various employee benefits.
Service Desk Engineer - Hybrid, Customer-First IT Support in North East employer: Waterstons
Contact Detail:
Waterstons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Hybrid, Customer-First IT Support in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for a Service Desk Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to showcase your customer-first approach. Think of real-life scenarios where you've delivered exceptional support and be ready to share those stories.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple gesture that keeps you fresh in the interviewer's mind.
We think you need these skills to ace Service Desk Engineer - Hybrid, Customer-First IT Support in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer-first IT support and how you can contribute to our team. Keep it engaging and personal.
Showcase Your ITIL Knowledge: Since we value ITIL principles for service delivery, make sure to mention any relevant certifications or experiences. This will show us that you understand the framework and can apply it effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Waterstons
✨Know Your ITIL Principles
Make sure you brush up on ITIL principles before the interview. Being able to discuss how you've applied these in your previous roles will show that you understand the framework and can deliver high-quality support.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of complex issues you've resolved. Think about the steps you took, the tools you used, and how you communicated with customers during the process. This will demonstrate your problem-solving abilities.
✨Emphasise Customer-First Mindset
Since this role is all about exceptional customer support, be ready to talk about times when you went above and beyond for a customer. Highlight your communication skills and how you ensure customer satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to IT support and their team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
