At a Glance
- Tasks: Support clients in IT operations and enhance their technology experience.
- Company: Join a friendly, flexible IT consultancy that values trust and collaboration.
- Benefits: Enjoy unlimited holidays, private healthcare, and a healthy work-life balance.
- Other info: Diverse environment with opportunities across various sectors and ongoing development support.
- Why this job: Make a real impact in critical sectors while growing your career.
- Qualifications: 3+ years in IT management, strong Microsoft tech knowledge, and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Who You’ll Be Joining
We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.
What You’ll Be Doing
You’ll join our Managed Services team as a trusted technology advisor embedded within one of our key client environments in Teesside, supporting an organisation operating within the UK’s Critical National Infrastructure sector. Working closely with the client’s Head of IT, you’ll take ownership of the Waterstons delivered services within their environment, helping ensure systems remain reliable, secure and aligned to wider business goals. This is a predominantly client‑facing, onsite role. You’ll be based at our Durham office, with around 80% of your time spent onsite at the client location in Teesside. Occasional travel to other client sites across the UK will also be required. Alongside supporting day‑to‑day IT operations, you’ll also contribute to infrastructure projects, service improvements and wider operational initiatives. As your career develops with us, you’ll have the opportunity to work across a variety of sectors, including AEC, Health, Education and Energy.
Your Day‑to‑Day
- Taking a customer‑focused approach to understanding client needs and delivering an excellent service experience
- Acting as a trusted advisor for the client, building strong relationships across technical teams and senior leadership
- Taking ownership of the Waterstons delivered services within the client environment, ensuring they perform reliably and understanding how they directly support the client’s day‑to‑day productivity and business outcomes
- Identifying and resolving problems within client businesses and IT systems, applying strong analytical thinking and creative problem‑solving skills, both independently and as part of a team
- Supporting projects that improve IT operations, service delivery and wider business outcomes
- Collaborating closely with internal Waterstons teams across multiple technical specialisms
- Planning and coordinating programmes of work, helping manage priorities and expectations across stakeholders
- Supporting clients across a variety of sectors as part of Waterstons’ wider Managed Services offering
What We’re Looking For
If some (or most) of the following sound like you, we’d love to hear from you:
- 3+ years’ experience in an IT management or infrastructure delivery role
- A broad and demonstrable working knowledge of End User Compute, Virtualisation, Networking and Storage
- Strong understanding of the modern Microsoft technology stack, including Active Directory, Exchange, Teams, Entra ID, Intune, Defender for Endpoint and the broader Microsoft 365 and Azure security toolset
- ITIL Foundation qualification (or higher), with hands‑on experience working within and across core ITIL practices
- Practical experience working within service management frameworks, with a solid understanding of how they operate in real‑world IT environments
- Experience working in an IT operations or similar environment
- Ability to influence stakeholders, set expectations and plan and coordinate programmes of work
- Comfortable working with colleagues and client contacts at all levels, from technical teams through to senior leadership
- Full UK driving licence and access to your own vehicle
Nice to have
- Knowledge of the CAF (Cyber Assessment Framework) and NIST frameworks, particularly in the context of Critical National Infrastructure
- Understanding and working knowledge of Operational Technology (OT) environments
- Experience working within or alongside Critical National Infrastructure organisations
How We Take Care Of You
As well as offering a competitive salary, we have an attractive benefits package including:
- A healthy work life balance with flexible and agile working being the norm
- Unlimited holiday allowance
- EV car scheme (salary sacrifice)
- Room to grow with supported development opportunities and sponsored training
- Enhanced family policies
- If you ever need it, company sick pay and life assurance
- Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
- Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work
We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries. Waterstons is committed to creating an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to ‘bring their whole selves’ to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.
IT Infrastructure Consultant – Managed Services in North East employer: Waterstons
At Waterstons, we pride ourselves on being a supportive and flexible employer that values curiosity and problem-solving. Our culture fosters trust and collaboration, allowing you to thrive in a client-facing role while contributing to meaningful projects across various sectors. With benefits like unlimited holidays, private healthcare, and opportunities for professional growth, working at our Durham office and onsite in Teesside offers a unique chance to make a real impact in the IT consultancy space.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Consultant – Managed Services in North East
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Waterstons. Check out their website and social media to understand their values and what they care about. This will help you connect with them during your chat.
✨Tip Number 2
Practice your problem-solving skills! Since they’re all about tackling challenges, think of examples from your past where you’ve solved tricky IT issues. Be ready to share these stories in a way that shows how you can be a trusted advisor.
✨Tip Number 3
Show off your teamwork! Waterstons values collaboration, so be prepared to discuss how you’ve worked with different teams or stakeholders. Highlight your ability to communicate effectively with both technical and non-technical folks.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows you’re genuinely interested and helps you figure out if it’s the right fit for you too.
We think you need these skills to ace IT Infrastructure Consultant – Managed Services in North East
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you tick.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for someone who understands our values and can connect their background to what we do at Waterstons.
Showcase Problem-Solving Skills:Since we’re all about solving problems, share examples of how you've tackled challenges in the past. Whether it’s a tech issue or a tricky client situation, we want to see your analytical thinking in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing talent out there!
How to prepare for a job interview at Waterstons
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft technology stack, especially Active Directory, Exchange, and Azure security tools. Be ready to discuss how you've used these technologies in past roles and how they can benefit the client’s operations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT issues in previous jobs. Think about specific challenges you faced, the steps you took to resolve them, and the positive outcomes that followed. This will demonstrate your analytical thinking and creative problem-solving abilities.
✨Build Rapport with the Interviewers
Since this role is client-facing, practice building relationships during the interview. Engage with your interviewers by asking thoughtful questions about their work and showing genuine interest in their challenges. This will highlight your customer-focused approach.
✨Understand the Company Culture
Familiarise yourself with Waterstons' values and culture. They value curiosity, thoughtfulness, and a human touch in their work. Be prepared to discuss how your personal values align with theirs and how you can contribute to their friendly and flexible environment.
