At a Glance
- Tasks: Be the first point of contact for customers and resolve IT incidents.
- Company: Join Waterstons, a supportive tech company in North East England.
- Benefits: Starting salary of £20,000, fully funded degree, and career progression.
- Other info: Great opportunity for growth in a dynamic service desk environment.
- Why this job: Kickstart your IT career while earning a degree and helping customers.
- Qualifications: Level 3 qualification and Grade 4 in Maths and English required.
The predicted salary is between 20000 - 20000 € per year.
Waterstons is hiring an Apprentice IT Engineer in North East England, where you will join the Service Desk team as the first point of contact for customers. You will provide exceptional customer service, triage tickets, and resolve incidents.
Candidates should possess excellent communication and customer service skills, and hold a Level 3 qualification as well as a minimum Grade 4 in Maths and English.
The starting salary is £20,000 with progression opportunities. The role also includes a fully funded degree in Digital and Technology Solutions.
Apprentice IT Engineer: Service Desk & Degree Path in North East employer: Waterstons
Waterstons is an exceptional employer that prioritises the growth and development of its employees, offering a fully funded degree in Digital and Technology Solutions alongside a competitive starting salary of £20,000. With a strong focus on customer service and teamwork within the Service Desk, you will thrive in a supportive work culture that encourages learning and progression in the vibrant North East England region.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Engineer: Service Desk & Degree Path in North East
✨Tip Number 1
Make sure you research Waterstons and their values before your interview. Knowing what they stand for will help you connect your skills to their mission, showing them you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain technical issues in simple terms is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips that could help you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the Waterstons team.
We think you need these skills to ace Apprentice IT Engineer: Service Desk & Degree Path in North East
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Apprentice IT Engineer role. Mention specific experiences that relate to customer service and ticket triaging to show us you're a perfect fit.
Highlight Your Qualifications:Make sure to clearly state your Level 3 qualification and your grades in Maths and English. We want to see that you meet the basic requirements right off the bat, so don’t bury this info!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Waterstons
✨Know Your Stuff
Make sure you understand the basics of IT support and service desk operations. Brush up on common troubleshooting techniques and be ready to discuss how you would handle specific customer queries or incidents.
✨Show Off Your Communication Skills
Since this role involves being the first point of contact for customers, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with someone who wasn't tech-savvy.
✨Demonstrate Your Customer Service Mindset
Prepare to share experiences where you went above and beyond for a customer. Highlight your ability to stay calm under pressure and how you prioritise customer satisfaction in your work.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of incidents you might encounter, or what success looks like in this role. It shows your genuine interest in the position and helps you gauge if it's the right fit for you.
