At a Glance
- Tasks: Monitor and maintain client networks, resolving technical issues and improving solutions.
- Company: Waterstons blends technology and strategy to help clients build better businesses globally.
- Benefits: Enjoy unlimited holidays, flexible working, private healthcare, and a supportive development environment.
- Other info: Hybrid working after initial training; commitment to diversity and inclusion.
- Why this job: Join a Gold Investors in People company with a focus on teamwork and client satisfaction.
- Qualifications: Good understanding of IT services; experience in fast-paced environments is a plus.
The predicted salary is between 36000 - 60000 £ per year.
A Bit About Us
Our main focus at Waterstons is to help our customers build a better business by blending technology and strategy. We have offices in the UK and Australia. Our team also work across the globe to provide unique business solutions that directly adds value to our clients’ businesses. Our clients tell us our people are our greatest strength, and who are we to disagree? We believe in our colleagues, and we make it a priority to reward their hard work. Unlimited holidays, flexible working, and private medical healthcare are only some of the amazing things we offer. Did we also mention that we’ve been awarded Gold Investors in People for a fourth consecutive time?
About The Role
We’re on the lookout for an experienced Infrastructure & Network Engineer to join our expanding global Support Services team, supporting our clients and their IT infrastructure on a day-to-day basis. The role mainly revolves around monitoring and maintaining our client’s physical and virtual networks and infrastructure, responding to alerts from various environments with differing technology implementations. We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You’ll be our clients’ first point of contact and will own, manage and solve their technical problems.
We offer hybrid working, giving you flexibility in your place of work, but we do expect you to be in the office for 5 days a week during the first 6 weeks and then 3 days of office attendance a week thereafter. This can be in either our Durham or Glasgow office, where possible.
Day-to-day Responsibilities
- Taking reactive ownership of issues arising from a fast-flowing alert ticketing system and our Infrastructure Monitoring boards.
- Ensuring the customer is communicated with and that these issues are dealt with promptly.
- Proactively looking for opportunities to improve our solutions and customers' businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure.
- Working within a larger team to provide a range of support from 1st to 3rd line, with the potential to spend time on site with our clients nationwide.
- Liaising with third parties and internal IT teams to resolve their Infrastructure and Network issues.
- Recording your time when working on issues to enable accurate billing to clients.
Essential Skills
- A good understanding of a range of IT services.
Nice to have
- Experience working in a high-paced environment such as an MSP or similar.
- Experience with LogicMonitor.
- Experience in PowerShell/Bash scripting.
- Experience in the following technologies is desirable:
- Windows Server, including AD, DNS/DHCP, SCCM, Exchange.
- Dell and HP server Hardware and associated interfaces (iDRAC/iLO).
- SAN and Storage technologies, including underlying fabric.
- Virtualisation technologies such as VMware and Microsoft Hyper-V.
- Cloud Infrastructure/Platforms such as Azure and AWS.
- Networking LAN/WAN technologies, including Cisco and Juniper.
- Application layer technologies, including Microsoft SQL and Exchange.
- Backup/Replication Technologies such as Veeam and Skykick.
- Unified Communication solutions such as Microsoft Teams.
- Monitoring and RMM solutions.
- Renewing and managing server certificates.
- ITIL for service management.
- Industry recognised accreditations relating to the above.
Waterstons perks
As well as offering a competitive salary, we have an attractive benefits package including:
- A healthy work life balance with flexible and agile working being the norm.
- Unlimited holiday allowance.
- EV car scheme (salary sacrifice).
- Rest days.
- Room to grow with supported development opportunities and sponsored training.
- Enhanced family policies.
- If you ever need it, the company sick pay and life assurance.
- Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance.
- Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work.
We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.
Waterstons is committed to creating an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity and create an environment where everyone from any background can do their best work and feel valued and appreciated is a better company to work for.
Privacy Statement
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Infrastructure and Network Engineer in Glasgow employer: Waterstons
At Waterstons, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits like unlimited holidays, flexible working arrangements, and a commitment to diversity and inclusion, our Durham and Glasgow offices provide a supportive environment where you can thrive as an Infrastructure and Network Engineer while contributing to meaningful projects for a diverse range of clients.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure and Network Engineer in Glasgow
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, VMware, and cloud platforms like Azure and AWS. Having hands-on experience or relevant projects to discuss can really set you apart during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've effectively managed technical issues in a fast-paced environment. Be ready to discuss specific scenarios where you took ownership of a problem and resolved it successfully.
✨Tip Number 3
Research Waterstons' company culture and values, especially their commitment to diversity and inclusion. Be prepared to share how your personal values align with theirs and how you can contribute to their positive work environment.
✨Tip Number 4
Network with current or former employees of Waterstons on platforms like LinkedIn. Engaging with them can provide valuable insights into the company and may even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Infrastructure and Network Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Infrastructure and Network Engineer role. Focus on your understanding of IT services, any experience in high-paced environments, and specific technologies mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and how you can add value to Waterstons. Mention your proactive approach to problem-solving and your ability to communicate effectively with clients, as these are key aspects of the role.
Highlight Relevant Experience:In your application, emphasise any previous roles where you managed IT infrastructure or provided technical support. Include specific examples of how you've resolved issues or improved systems, particularly in a client-facing capacity.
Showcase Continuous Learning:Mention any industry-recognised accreditations or training you've completed that relate to the technologies listed in the job description. This demonstrates your commitment to professional development and staying current in the field.
How to prepare for a job interview at Waterstons
✨Understand the Company Culture
Before your interview, take some time to research Waterstons' values and culture. They pride themselves on their people and flexibility, so be prepared to discuss how you align with their commitment to diversity, inclusion, and employee wellbeing.
✨Showcase Your Technical Skills
Be ready to demonstrate your knowledge of the technologies mentioned in the job description, such as Windows Server, networking, and virtualisation. Prepare examples of how you've used these skills in previous roles, especially in high-paced environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've taken ownership of technical issues and how you communicated with clients during the resolution process. This will show your proactive approach and customer service skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the team dynamics. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
