Waterstons in Glasgow is seeking a Service Desk Engineer who puts customers first, delivering clear, proactive support across tickets while collaborating with our global team.
This hybrid role requires 2+ years in IT, knowledge of ITIL, and a passion for resolving issues quickly. Regular shifts with Australia overlap, a £2.5k shift allowance, and a strong benefits package.
You’ll help improve processes, document solutions, and share knowledge to raise service quality.
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Customer-First Service Desk Engineer (Hybrid) in Glasgow employer: Waterstons
At Waterstons, we pride ourselves on being a supportive and flexible employer that values curiosity and collaboration. Our culture fosters personal growth through unlimited holidays, private healthcare, and a commitment to employee wellbeing, making it an ideal environment for those looking to make a meaningful impact in the field of information security. Join us in a role where you can mentor others, develop your skills, and work alongside passionate professionals dedicated to delivering exceptional service to our clients.
