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For Companies At a Glance
- Tasks: Manage debts, build relationships, and ensure timely payments for a smooth cash flow.
- Company: Join a friendly IT consultancy that values problem-solving and collaboration.
- Benefits: Enjoy unlimited holidays, flexible working, and a supportive development environment.
- Why this job: Make a real impact in finance while working with a great team.
- Qualifications: Experience in credit control and strong communication skills are essential.
- Other info: Embrace diversity and grow in a dynamic workplace with excellent career opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Who you’ll be joining
We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.
What You’ll Be Doing
We’re looking for an experienced Credit Controller to join our Finance team. This is a hands-on role where you will build strong relationships internally and externally while managing the Waterstons debt profile and supporting healthy cash inflows across the business. You will play an important role in ensuring accuracy and timeliness across financial processes, while also having the opportunity to contribute to wider finance operations that support the smooth running of the organisation. To support collaboration with colleagues and effective working across teams and group companies, there is an expectation to attend the Durham office around three days per week.
Your Day-to-Day
- Managing debts, taking ownership of customer ledgers to maximise cash collection and minimise bad debts
- Proactively engaging with customers to secure timely payments and resolve overdue invoices
- Supporting the preparation of weekly and monthly cash flow forecasts
- Liaising with internal teams to ensure invoices are raised accurately and cash is allocated correctly
- Working with the wider team to ensure timely and accurate invoicing runs
- Reviewing and improving processes to increase efficiency of cash collection across the business (UK and Australia)
- Assessing client creditworthiness and appropriate limits and payment terms for new and existing clients
- Monitoring credit balances and pipeline against internal credit limits to manage risk
- Building and maintaining strong relationships with internal and external stakeholders
- Collaborating across the business to resolve customer queries efficiently and improve customer satisfaction
- Reporting on key issues, actions, risks and recommendations for improvement
- Managing customer correspondence and maintaining accurate account records
- Working closely with team members to support business goals and help develop more junior colleagues
- Supporting wider finance activities, projects and ad hoc tasks as required
What we’re looking for
If some (or most) of the following sound like you, we’d love to hear from you:
- Experience within credit control, with broader exposure to finance team environments
- Strong attention to detail and accuracy
- Comfortable using MS Office and Outlook, with the ability to learn new systems quickly
- Strong organisational skills and the ability to manage competing priorities
- Excellent communication skills with a polite and approachable manner
- Proactive, resourceful and able to work independently when needed
- Experience working in a busy office environment with multiple stakeholders
Nice to have
A relevant finance qualification, although practical experience in similar roles is equally valued.
How We Take Care of You
As well as offering a competitive salary, we have an attractive benefits package including:
- A healthy work life balance with flexible and agile working being the norm
- Unlimited holiday allowance
- EV car scheme (salary sacrifice)
- Room to grow with supported development opportunities and sponsored training
- Enhanced family policies
- If you ever need it, company sick pay and life assurance
- Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
- Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work
We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries. Waterstons is committed to creating an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.
Credit Controller in North East employer: Waterstons Limited
Contact Detail:
Waterstons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in North East
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Waterstons. Check out their website and social media to understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in credit control and how it aligns with what Waterstons is looking for. Think about specific examples where you've successfully managed debts or improved processes, and be prepared to share those stories during your interview.
✨Tip Number 3
Don’t forget to ask questions! Interviews are a two-way street, so prepare some thoughtful questions about the role and the team. This shows that you're engaged and gives you a chance to find out if Waterstons is the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Credit Controller in North East
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you tick.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in credit control and finance. Show us how your skills align with what we’re looking for – it’ll make a big difference!
Show Off Your Communication Skills: Since this role involves building relationships, emphasise your communication skills in your application. Share examples of how you've effectively engaged with clients or colleagues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Waterstons Limited
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of cash flow forecasts and debt management strategies. Be ready to discuss how you've successfully managed customer ledgers in the past.
✨Build Rapport
Since this role involves building strong relationships with both internal teams and customers, think about examples where you've effectively communicated and resolved issues. Show that you can engage proactively with clients to secure timely payments.
✨Showcase Your Organisational Skills
With competing priorities in a busy office environment, demonstrate your organisational skills. Prepare to share how you've managed multiple tasks efficiently, perhaps by using specific tools or methods that helped you stay on top of your workload.
✨Emphasise Team Collaboration
Collaboration is key in this role. Think of instances where you've worked closely with colleagues to improve processes or resolve customer queries. Highlight your ability to work independently while also being a team player.