At a Glance
- Tasks: Provide hands-on IT support and solve infrastructure issues for diverse clients.
- Company: Join a friendly IT consultancy that values curiosity and problem-solving.
- Benefits: Enjoy unlimited holidays, private healthcare, and a supportive work environment.
- Other info: Dynamic role with exposure to various industries and challenges.
- Why this job: Kickstart your career in IT with real-world experience and growth opportunities.
- Qualifications: 1-2 years in IT support, knowledge of Active Directory and Microsoft 365.
The predicted salary is between 28800 - 48000 £ per year.
Who you’ll be joining
We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.
What You’ll Be Doing
- You’ll be out on client sites working hands‑on with infrastructure across a range of businesses, from professional services firms to manufacturers.
- Some days it’s setting up new starters and resolving desktop issues. Other days it’s working through infrastructure problems with support from the wider team.
- You’ll gain exposure to a wide range of environments and challenges you wouldn’t typically see in a single in‑house IT role.
- This is a great starting point for someone looking to build a long‑term career in infrastructure.
- We work with our clients to improve their IT environments by identifying risks, tightening security, and making systems work better.
- You’ll be part of the team making that happen, supported by experienced engineers.
- This is a hands‑on, client‑facing role based from our London office, with regular time spent working directly on client sites.
Your Day‑to‑Day
- Providing 1st and 2nd line technical support to client end users, diagnosing and resolving issues across hardware, software, and cloud services.
- Getting to know our clients’ environments, including their infrastructure, key applications, and how IT supports their business.
- Carrying out day‑to‑day systems administration including Active Directory, Microsoft 365, and basic Windows Server tasks.
- Supporting infrastructure projects such as deployments, upgrades, and migrations.
- Applying patches, following best practice, and identifying potential security risks.
- Documenting work clearly so the wider team can support client environments effectively.
- Continuing to develop technical skills through vendor training and hands‑on experience.
What we’re looking for
- Around 1–2 years’ experience in IT support, whether on a helpdesk or in a junior systems role.
- Experience supporting end users in a professional environment.
- A working knowledge of Active Directory, Microsoft 365, and Windows desktop/server operating systems.
- Basic understanding of networking concepts such as DNS, DHCP, and TCP/IP.
- Comfortable troubleshooting hardware and software issues including PCs, laptops, printers, and peripherals.
- Experience working with a ticketing system in an ITIL‑aligned environment.
- Clear and professional communication skills and confidence speaking with clients.
- Curious about technology and keen to continue developing your skills.
- Comfortable working in client environments and building relationships.
Infrastructure Support Engineer employer: Waterstons Limited
At Waterstons, we pride ourselves on being a supportive and flexible employer that values curiosity and problem-solving. Our London office offers a collaborative work culture where you can grow your technical skills while working hands-on with diverse clients across various industries. With benefits like unlimited holidays and private healthcare, we ensure our team feels valued and empowered to do meaningful work in a friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. You might get asked to troubleshoot a problem on the spot, so brush up on your Active Directory and Microsoft 365 knowledge. We want to see how you think and solve problems!
✨Tip Number 3
Prepare some questions for your interviewers. Ask about their approach to client relationships or how they tackle infrastructure challenges. This shows you're curious and engaged, which is exactly the kind of mindset we value at StudySmarter.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows that you’re professional and appreciate the opportunity to chat with them.
We think you need these skills to ace Infrastructure Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Infrastructure Support Engineer role. Highlight your IT support experience, especially with Active Directory and Microsoft 365, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about technology and how you’ve solved problems in the past. We love hearing about your curiosity and how you’ve built relationships in previous roles.
Showcase Your Communication Skills:Since this role involves client interaction, make sure your application demonstrates your clear and professional communication style. We want to see how you can connect with clients and explain technical issues simply.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Waterstons Limited
✨Know Your Tech Basics
Brush up on your knowledge of Active Directory, Microsoft 365, and Windows operating systems. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with hardware and software issues.
✨Understand the Company Culture
Familiarise yourself with Waterstons' values and work culture. They appreciate curiosity and thoughtful problem-solving, so think of examples from your experience that showcase these traits. Show them you’re not just a techie but someone who fits into their friendly and flexible environment.
✨Prepare for Client-Facing Scenarios
Since this role involves working directly with clients, be prepared to discuss how you would handle various client interactions. Think about times when you’ve resolved issues or communicated effectively under pressure, and be ready to share those stories.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about the types of projects you might work on or how the team collaborates on infrastructure challenges. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
