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- Tasks: Deliver exceptional IT support and resolve technical issues for clients.
- Company: Innovative IT consultancy focused on customer-first experiences.
- Benefits: Unlimited holidays, flexible working, and comprehensive health support.
- Why this job: Join a dynamic team and enhance your tech skills in a hybrid role.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
An innovative IT consultancy is seeking a Service Desk Engineer in Glasgow to deliver exceptional customer experiences. You will support clients by effectively communicating and resolving technical issues through a collaborative approach. The role offers a hybrid working model alongside a variety of technologies, including Windows Servers and Microsoft 365. Benefits include unlimited holidays, flexible working, and comprehensive health support, creating an inclusive environment for all employees.
Service Desk Engineer — Hybrid, Customer‑First IT Support in Glasgow employer: Waterstons Limited
Contact Detail:
Waterstons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer — Hybrid, Customer‑First IT Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in customer support. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to troubleshooting and client communication to show you're ready to deliver exceptional experiences.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved technical issues in the past. This will demonstrate your ability to handle challenges and keep clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Engineer — Hybrid, Customer‑First IT Support in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer support and technical troubleshooting. We want to see how you've delivered exceptional customer experiences in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills align with our customer-first approach. Let us know what makes you the perfect fit for our team.
Showcase Your Technical Skills: Since we work with technologies like Windows Servers and Microsoft 365, make sure to mention any relevant experience you have. We love seeing candidates who are tech-savvy and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Waterstons Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Servers and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, and think of specific examples where you resolved technical issues effectively.
✨Showcase Your Customer-First Mindset
Since the role focuses on delivering exceptional customer experiences, prepare to share stories that highlight your ability to communicate clearly and resolve issues collaboratively. Think about times when you went above and beyond for a client.
✨Embrace the Hybrid Model
Familiarise yourself with hybrid working practices. Be prepared to discuss how you manage your time and productivity in a flexible work environment. This shows you're adaptable and ready for the modern workplace.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the technologies you'll be working with. This not only shows your interest but also helps you gauge if the company is the right fit for you.
