At a Glance
- Tasks: Monitor and maintain client networks, solving technical issues and improving solutions.
- Company: Join a friendly IT consultancy that values curiosity and problem-solving.
- Benefits: Enjoy unlimited holidays, private healthcare, and flexible working options.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact by helping clients optimise their technology and security.
- Qualifications: Experience in IT services and familiarity with various technologies is a plus.
The predicted salary is between 40000 - 50000 £ per year.
We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.
We’re on the lookout for an experienced Infrastructure & Network Engineer to join our expanding global Support Services team, supporting our clients and their IT infrastructure on a day‑to‑day basis. The role mainly revolves around monitoring and maintaining our client’s physical and virtual networks and infrastructure, responding to alerts from various environments with differing technology implementations. We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You’ll be our clients’ first point of contact and will own, manage and solve their technical problems. We offer hybrid working, giving you flexibility in your place of work, but we do expect you to be in the office for 5 days a week during the first 6 weeks, then 3 days a week thereafter. This can be in either our Durham or Glasgow office, where possible.
Day‑to‑day responsibilities:
- Taking reactive ownership of issues arising from a fast-flowing alert ticketing system and our Infrastructure Monitoring boards.
- Ensuring the customer is communicated with and that these issues are dealt with promptly.
- Proactively looking for opportunities to improve our solutions and customers' businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure.
- Working within a larger team to provide a range of support from 1st to 3rd line, with the potential to spend time on site with our clients nationwide.
- Liaising with third parties and internal IT teams to resolve their Infrastructure and Network issues.
- Recording your time when working on issues to enable accurate billing to clients.
What we’re looking for:
- A good understanding of a range of IT services.
Nice to have:
- Experience working in a high‑paced environment such as an MSP or similar.
- Experience with LogicMonitor.
- Experience in PowerShell/Bash scripting.
Experience in the following technologies is desirable:
- Windows Server, including AD, DNS/DHCP, SCCM, Exchange.
- Dell and HP server Hardware and associated interfaces (iDRAC/iLO).
- SAN and Storage technologies, including underlying fabric.
- Virtualisation technologies such as VMware and Microsoft Hyper‑V.
- Cloud Infrastructure/Platforms such as Azure and AWS.
- Networking LAN/WAN technologies, including Cisco and Juniper.
- Application layer technologies, including Microsoft SQL and Exchange.
- Backup/Replication Technologies such as Veeam and Skykick.
- Unified Communication solutions such as Microsoft Teams.
- Monitoring and RMM solutions.
- Renewing and managing server certificates.
- ITIL for service management.
- Industry-recognised accreditations relating to the above.
How We Take Care of You:
As well as offering a competitive salary, we have an attractive benefits package including:
- A healthy work life balance with flexible and agile working being the norm.
- Unlimited holiday allowance.
- EV car scheme (salary sacrifice).
- Room to grow with supported development opportunities and sponsored training.
- Enhanced family policies.
- If you ever need it, company sick pay and life assurance.
- Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance.
- Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work.
We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries. Waterstons is committed to creating an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.
Infrastructure and Network Engineer in Glasgow employer: Waterstons Limited
At Waterstons, we pride ourselves on being a supportive and flexible employer that values curiosity and problem-solving. Our culture fosters personal growth and collaboration, with benefits like unlimited holidays and private healthcare enhancing work-life balance. Join us in either our Durham or Glasgow office, where you'll have the opportunity to make a meaningful impact while working with a diverse range of clients and technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure and Network Engineer in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Waterstons Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Waterstons Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Waterstons Limited!
✨Direct Apply to Waterstons Limited
Let's not forget to apply directly through the Waterstons Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure and Network Engineer in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Waterstons Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Waterstons Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Waterstons Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
