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For Companies At a Glance
- Tasks: Build strong client relationships and lead service-based partnerships with a focus on problem-solving.
- Company: Join a friendly IT consultancy that values trust, curiosity, and collaboration.
- Benefits: Enjoy unlimited holidays, flexible working, and a supportive development environment.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping clients achieve their goals with innovative solutions.
- Qualifications: 2-3 years in consulting or account management with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Who you’ll be joining
We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.
What You’ll Be Doing
- Own your client relationships. Be the go-to person for a portfolio of clients.
- Champion their needs across every Waterstons service area and make sure the experience is consistently excellent.
- Set the standard for service partnerships.
- Work with the Head of Client Partnership to define and uphold what great looks like for service-based client relationships.
- Build relationships that last. Engage senior stakeholders through regular conversations, structured reviews, and on-site visits.
- Keep things on track. Act as the primary escalation point for clients and colleagues.
- Own governance across your contracts and make sure issues get resolved quickly.
- Spot and shape opportunities. Work closely with consultants and specialists across Waterstons to identify where we can add genuine value, then help make it happen.
- Manage the commercial side. Own the commercial performance of your portfolio, including contract negotiations, documentation, budgeting, and revenue growth.
- Grow the business. Develop existing relationships and identify new opportunities across all Waterstons services.
- Translate the technical. Understand what clients are trying to achieve and work with our subject matter experts to turn that into clear, compelling solutions.
- Lead from the front. Run client reviews and internal meetings. Mentor colleagues where it helps.
- Help build the framework. Work with the Head of Client Partnership to shape how service-based client relationships work across the team.
What we’re looking for
- A track record of building and sustaining strong client relationships at a senior level.
- At least 2 to 3 years in consulting, customer success, or account management.
- Experience managing multiple senior stakeholders at once without dropping the ball.
- Commercial confidence. You know your way around a contract, a negotiation, and a client budget.
- Strong communication skills. You can hold a room, write clearly, and adapt your style to the audience.
- Good organisational skills and an eye for detail.
- Comfortable with ambiguity and pace. You can operate with a high degree of autonomy.
- A problem-solving mindset. You don’t wait to be told what to do.
- A genuine interest in clients and what they’re trying to achieve.
- Willingness to travel to clients and Waterstons offices.
- The kind of person who leads by example and makes the people around them better.
Nice to have
- Experience in technical support, technical account management or technical pre-sales.
- Practical knowledge of core technologies, particularly the Microsoft stack.
- Relevant sector experience in any of the AEC, Higher Education, Social Housing or Energy sectors.
- Experience of business development in private and public sector, including bid writing, pitching and tender responses.
- Confidence representing an organisation at industry events.
How We Take Care of You
As well as offering a competitive salary, we have an attractive benefits package including:
- A healthy work life balance with flexible and agile working being the norm.
- Unlimited holiday allowance.
- EV car scheme (salary sacrifice).
- Room to grow with supported development opportunities and sponsored training.
- Enhanced family policies.
- If you ever need it, company sick pay and life assurance.
- Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance.
- Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work.
We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries. Waterstons is committed to creating an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.
Client Partner - Service employer: Waterstons Limited
Contact Detail:
Waterstons Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner - Service
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even grab a coffee with someone who works at Waterstons. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your curiosity! When you get the chance to chat with potential employers, ask thoughtful questions about their challenges and how they tackle them. This not only shows you're genuinely interested but also helps you stand out as a problem solver.
✨Tip Number 3
Be ready to demonstrate your skills! Prepare for interviews by thinking of examples from your past experiences that showcase your ability to manage client relationships and solve complex problems. Bring those stories to life!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Waterstons team and are keen to be part of our friendly, flexible culture.
We think you need these skills to ace Client Partner - Service
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you tick.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Client Partner role. Use examples that demonstrate your ability to build strong client relationships and solve problems effectively.
Showcase Your Skills: Don’t just list your skills; illustrate them with real-life examples. Whether it’s managing senior stakeholders or translating complex challenges, we want to see how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Waterstons Limited
✨Know Your Clients Inside Out
Before the interview, take some time to research the company’s existing client relationships and their service offerings. Understanding their clients' needs and challenges will help you demonstrate your ability to build strong partnerships and show genuine curiosity about what clients are trying to achieve.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled complex challenges. Be ready to discuss how you translated these challenges into clear solutions, as this aligns perfectly with the role's focus on problem-solving and delivering value to clients.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and adapting your communication style to different audiences. Since the role involves engaging senior stakeholders, being able to hold a room and convey your ideas effectively is crucial. Consider doing mock interviews with friends or colleagues to refine your delivery.
✨Demonstrate Commercial Acumen
Brush up on your knowledge of contract negotiations and budgeting. Be prepared to discuss how you've managed commercial performance in previous roles. This will show that you have the confidence and skills needed to handle the financial aspects of client relationships, which is key for this position.