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- Tasks: Support stock flow and system functionality in a dynamic book hub environment.
- Company: Join the iconic Waterstones team, a cornerstone of bookselling since 1982.
- Benefits: Full training provided, potential for permanent role, and a vibrant work culture.
- Why this job: Be part of a success story while learning and growing in a supportive team.
- Qualifications: Enthusiasm to learn, strong communication skills, and basic tech understanding required.
- Other info: Flexible shift patterns with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Systems Officer to join our friendly and dynamic team here at the Waterstones Book Hub in Burton On Trent. As a Systems Officer, you'll play a key role in maintaining the smooth flow of stock from suppliers through the hub and into our book shops while providing hands-on support across both operational processes and system functionality. This is a busy and varied role where we will provide full training, we are looking for someone with enthusiasm and the desire to learn.
You will be supporting the team with a variety of tasks that include:
- Testing system fixes or configuration changes
- Resolving operational issues
- Ensuring seamless system performance
This role is for a 6-month fixed term contract, with the potential for this to transition into a permanent position. Please note we work on a shift pattern which includes:
- Monday to Friday 06:00-14:00
- 10:00-18:00
- 14:30-22:30
This is on a three-week rota and then every fourth week you would work Sunday to Thursday.
What you will be doing:
- Supporting receipt processes and resolving system-related issues
- Planning and managing workloads to ensure timely dispatch
- Troubleshooting stock discrepancies and equipment faults
- Ensuring accurate and timely store deliveries
- Conducting software testing, writing test cases, and analysing data
- WMS account maintenance
- Hardware and Software Support
- Incident Management
- Being the point of escalation for the site, raising sales force tickets with third party system support and cascading information to the wider team
What we need from you:
- Technical and business understanding of a Warehouse Management System, ideally Blue Yonder
- Enthusiasm and the desire to learn and understand processes and procedures
- Experience with the analysis and reporting of service and incident data
- Excellent written and oral communication skills
- Competent in using Microsoft Office Products
- Ability to effectively communicate service issues to non-specialists in an engaging and persuasive manner
Person Profile:
- Strong organisational and planning skills
- Excellent problem-solving skills and a can-do approach
- Ability to work under pressure with several projects running alongside each other to deliver to set timescales
- Patient approach and the ability to understand the bigger picture
- Excellent communication and influencing skills
- Can work cross-functionally with other areas of the business
- Able to work with minimal direct supervision, able to take on appropriate levels of responsibility and manage tasks through to successful completion
- Able to look at the bigger picture, identifying solutions and improvements for processes before they become problematic
Why work for Waterstones:
Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. Online we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers.
If you have the relevant essential experience and you are interested, we would love to hear from you.
Systems Officer employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Waterstones on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to systems management and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for books and systems shine through. Talk about how you can contribute to the team and improve processes, making it clear that you're eager to learn and grow.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Systems Officer role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Systems Officer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to work with us at Waterstones and that you’re eager to learn and grow in the Systems Officer position.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we need, especially your understanding of Warehouse Management Systems and problem-solving abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free from jargon. This will help us understand your qualifications without any confusion!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Waterstones
✨Know Your Systems
Familiarise yourself with Warehouse Management Systems, especially Blue Yonder if possible. Understanding how these systems work will help you answer technical questions confidently and show your enthusiasm for the role.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled operational issues in the past. Think about specific situations where you identified a problem, implemented a solution, and what the outcome was. This will demonstrate your can-do approach and ability to work under pressure.
✨Communicate Effectively
Practice explaining complex concepts in simple terms. Since you'll need to communicate service issues to non-specialists, being able to convey your thoughts clearly and persuasively will be key during the interview.
✨Demonstrate Your Enthusiasm
Let your passion for learning and improving processes shine through. Share your eagerness to take on new challenges and how you plan to contribute to the team’s success. This will resonate well with the hiring team looking for someone who fits into their dynamic environment.
