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- Tasks: Lead a team of maintenance technicians and manage shop maintenance across London.
- Company: Join the friendly and dynamic team at Waterstones.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by ensuring our shops are well-maintained and compliant.
- Qualifications: Experience in building maintenance and strong communication skills required.
- Other info: Great opportunity for first-time leaders looking to develop their management skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior Maintenance Technician to join our friendly and dynamic team here at Waterstones in London. This is a busy and diverse role where you will be responsible for the day-to-day management of a team of maintenance technicians and stakeholders across our book shop estate in London, as well as being ‘on the tools’ and managing contractors.
You will need to have a good understanding of building maintenance, compliance testing, retail refurbishment, contractor management and ensure all shops in your area are fit for purpose, well maintained and support the operational needs of the business. You will oversee and manage maintenance standards to ensure compliance is met across the shops and services levels are of a high standard across the team.
Through the effective management of a regional based maintenance team, you will ensure the delivery of ongoing projects, store upgrades and refurbishment works, LED Installs and general day to day maintenance issues. This is a great opportunity for someone who is well organised and has great communication skills and is looking for their first role leading a small team.
What you will be doing:
- Line management of a team of Regional Maintenance Technicians (RMT’s).
- Manage the allocation for sub-contracted works and ensure all tasks are delivered to the required standards, costs and meet the requirements of the business.
- Ensure statutory compliance is met in all shops, including the review of certificates and 100% completion rates.
- Budget management for reactive spend for your area.
- Cost control and monitoring across the team (including sub-contracted works and materials).
- Oversee and own urgent / emergency jobs in an allocated area.
- Ensure all tasks are completed within set timescales.
- Compile, deliver and review annual maintenance plans for each allocated shop identifying high profile shops and ‘problem’ shops, ensuring all works are delivered on time and to budget.
- Undertake formal shop audits and allocate tasks across the RMT team as needed.
- Provide technical support and advice to the team and wider business.
- Develop the skill set across the team to identify senior RMT resource.
- Resolution management for supplier / sub-contractor issues.
- Build and maintain effective working relationships with stakeholders across the shops and business.
- Set up effective working relationships, processes and routines between the store and maintenance teams.
Senior Maintenance Technician employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Maintenance Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Senior Maintenance Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and management skills. Be ready to discuss your experience with building maintenance and contractor management. We want to see how you can lead a team and ensure compliance across multiple sites.
✨Tip Number 3
Showcase your organisational skills! When you get the chance to chat with potential employers, highlight how you’ve managed budgets and timelines in past roles. This will demonstrate that you can handle the demands of overseeing maintenance standards effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Senior Maintenance Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Maintenance Technician role. Highlight your experience in building maintenance, team management, and compliance testing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Waterstones. Share specific examples of your past experiences that relate to the job description and show us your passion for the role.
Show Off Your Communication Skills: Since this role involves managing a team and liaising with stakeholders, it's crucial to demonstrate your communication skills. In your application, mention any relevant experiences where you've successfully communicated or resolved issues with others.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Waterstones
✨Know Your Stuff
Make sure you brush up on your building maintenance knowledge, especially around compliance testing and retail refurbishment. Be ready to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Show Your Leadership Skills
Since this role involves managing a team, think about times when you've successfully led a group or project. Prepare to share how you motivate your team, handle conflicts, and ensure everyone is working towards the same goals.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle urgent maintenance issues or manage contractor relationships. Think through potential scenarios and have clear, structured responses that highlight your problem-solving skills.
✨Build Rapport with Interviewers
This role requires strong communication skills, so use the interview to showcase yours. Engage with your interviewers, ask them questions about their experiences at Waterstones, and show genuine interest in the team and company culture.