Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of baristas and deliver exceptional customer service in a vibrant café.
- Company: Join Waterstones, a beloved bookselling cornerstone in the UK and Ireland.
- Benefits: Competitive salary and the chance to work in a dynamic, book-loving environment.
- Why this job: Combine your passion for coffee and books while creating a welcoming space for customers.
- Qualifications: Experience in café management and a flair for outstanding customer service.
- Other info: Be part of a thriving company with opportunities for growth and innovation.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Café Manager to join our friendly and dynamic team here at Waterstones in Sunderland. Our Café Managers are at the very heart of the cafes within our Bookshops. They lead a team of baristas and should be passionate about offering exceptional customer service. They have great coffee knowledge, can demonstrate a flair for commercialism, and understand the importance of providing a welcoming ambience for our customers to relax in our cafés.
What you will be doing:
- Deliver excellent customer service.
- Ensure the café maintains high standards and deliver the commercial offer.
- Have a flexible approach and show initiative.
- Train and support your team.
- Set clear standards and encourage innovation.
- Manage merchandising and ambience to create a welcoming environment.
What we need from you:
- Passion for coffee and delivering outstanding customer service.
- Previous experience of running a café and leading a team.
- Confident in managing merchandising and creating a warm environment.
- Be commercially savvy.
- Ensure all team members know the targets and that individual and café goals drive long-term profitability.
- Experience in promoting a passion for learning and sharing knowledge within your team.
Person Profile:
- A real passion for coffee and books.
- Outstanding customer service skills.
- Some experience of leading a team.
- Willingness and ability to work as part of a team.
- Excellent communication skills.
- Good command of English (speaking, reading, writing).
Why work for Waterstones:
Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings.
If you have the relevant essential experience and you are interested, we would love to hear from you.
Locations
Cafe Manager in North East, Sunderland employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager in North East, Sunderland
✨Tip Number 1
Get to know the café culture at Waterstones! Visit the café, chat with the team, and soak in the vibe. This will help you understand what makes their customer service stand out and how you can contribute.
✨Tip Number 2
Show off your coffee passion! When you get the chance to meet the hiring team, share your favourite coffee experiences and how you’ve created a welcoming atmosphere in previous roles. It’s all about that personal touch!
✨Tip Number 3
Be ready to discuss your leadership style. Think of examples where you’ve trained or motivated a team. We want to see how you can inspire others to deliver exceptional service and maintain high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Waterstones family!
We think you need these skills to ace Cafe Manager in North East, Sunderland
Some tips for your application 🫡
Show Your Passion for Coffee: Make sure to highlight your love for coffee in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional coffee experience for our customers.
Demonstrate Your Leadership Skills: Share examples of how you've successfully led a team in the past. We’re keen to know how you’ve motivated others and created a positive working environment, so don’t hold back on those stories!
Tailor Your Application: Take the time to customise your CV and cover letter for this role. Use the job description as a guide to showcase your relevant experience and skills, making it clear why you’re the perfect fit for our café.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Waterstones
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee beans, brewing methods, and what makes a great cup of coffee. This will show your passion for the product and your ability to lead a team that shares this enthusiasm.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about how you handled difficult situations or went above and beyond for customers. This will demonstrate your commitment to creating a welcoming ambience in the café.
✨Team Leadership Experience
Be ready to talk about your experience in leading a team. Share specific instances where you trained or supported your team members, and how you encouraged innovation. Highlighting your leadership style will resonate well with the interviewers looking for someone who can inspire their baristas.
✨Understand Commercial Goals
Familiarise yourself with basic commercial principles related to running a café. Be prepared to discuss how you would manage merchandising and set targets for your team. Showing that you understand the importance of profitability will make you stand out as a candidate who can drive success.