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- Tasks: Maintain and manage repairs for our bookshops across South and West London.
- Company: Join the friendly team at Waterstones, a beloved book retailer.
- Benefits: Enjoy great discounts, training opportunities, and a dynamic work environment.
- Why this job: Make a real impact in a role that keeps our shops running smoothly.
- Qualifications: Experience in maintenance with skills in plumbing, carpentry, and basic electrical knowledge.
- Other info: Flexible working with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Regional Maintenance Technician to join our friendly and dynamic team here at Waterstones. You will be covering our bookshops across South and West London, so you will ideally be based centrally in this area.
You will be responsible for reporting, managing and overseeing all maintenance and compliance testing for the bookshops in your area, with the support of the Area Maintenance Manager and approved sub-contractor list and a central head office team. There may be a requirement to work away from home on occasion.
You will ideally be an experienced general builder with some basic electrical skills and good plumbing and carpentry experience. Full training will be provided on fire extinguisher testing.
What you will be doing:
- Provide general maintenance for the bookshops in the South and West London area.
- Work closely with shop teams to identify maintenance issues, log jobs with the Service Desk and Computer Aided Facilities Management (CAFM) system.
- Complete monthly compliance Planned Preventative Maintenance (PPM) and reactive tasks based on competence and skillset, drawing on sub-contractor support where appropriate.
- Reporting on performance of sub-contracted works.
- Ensure that all instructions and records are completed and returned to the Service Desk, and all Compliance Certificates returned to AMM / Site Logbook records are updated and maintained all in accordance with standard company practices.
- Manage a ‘live’ reactive job list for each store, ensuring all jobs are completed within agreed timescales.
- Audit the stores on a regular basis to ensure all compliance testing and Planned Preventative Maintenance (PPM) visits are up to date, identifying any reactive tasks that need attending to.
- Ensure all maintenance consumables are available and arrange replenishment when required to ensure agreed stock levels are maintained.
- Ensure that an accurate Site Logbook record of all works remains on site/CAFM System for the store/line managers information and approval.
- Undertake on-site diagnostic analysis and report on what further resource may be required.
- Undertake a visual condition inspection of all installed equipment / assets and building fabric and report on any items that may jeopardise reliability.
- Carry out general maintenance, good housekeeping practices to ensure that the life expectancy of all installed equipment is maximised.
- Participate in Health & Safety Codes of safe working and other environmental issues to ensure total compliance with Waterstones Health, Safety and Environmental Policy. Report any omissions or risks that might compromise a safe working environment.
- Attend to all reasonable emergency call-out requests as speedily as possible and maintain good communications with the store and Service Desk with the progress of all outstanding works.
- Make recommendations to the Area Maintenance Manager on matters concerning continuous improvement and “adding value” that may improve the productivity, costs, quality of service delivery etc.
- Communicate with the Retail Team regularly about ongoing issues and projects.
- Work on individual and company lead projects for stores in own area and teams’ area (may be required to stay away on occasion).
- Support the Senior Regional Maintenance Technician.
What we need from you:
- Multi skilled technician with a broad skill base – including basic level of electrical knowledge.
- Experience working on other Facilities Management contracts.
- Previous experience working within a retail environment preferred and working around food areas.
- Plumbing and Carpentry skills.
- Good working knowledge of H&S.
- Pasma (Not essential as training will be provided after probationary period).
- Fire extinguisher servicing (Not essential as training will be provided after probationary period).
- Fire alarms and emergency lighting testing/servicing.
- A good understanding of building maintenance and statutory testing regimes.
- Reasonable level of IT knowledge, emails, excel, and word documents.
Person Profile:
- Comfortable working independently and as part of a team.
- Ability to juggle conflicting priorities.
- Ability to explain complex issues and technical concepts to non-technical audiences.
- Confident with problem solving – often thinking outside of the box to solve problems.
- Calm and professional approach.
- Friendly and approachable nature with great communication skills.
- Good time management skills.
- Ability to work from instruction and make decisions as needed with minimal supervision.
Why work for Waterstones:
At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).
In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com. If you have the relevant essential experience and you are interested, we would love to hear from you.
Multi Skilled Technician (Maintenance Technician) in London employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Skilled Technician (Maintenance Technician) in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Waterstones' values and how your skills as a Multi Skilled Technician can contribute to their mission. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable answering common questions. Focus on showcasing your problem-solving skills and experience in maintenance – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Multi Skilled Technician (Maintenance Technician) in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your multi-skilled technician experience in your application. We want to see your plumbing, carpentry, and basic electrical skills shine through, so don’t hold back!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your experience in retail environments and how you’ve tackled maintenance issues before. This helps us see how you fit into our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to your past experiences and how they relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Waterstones.
How to prepare for a job interview at Waterstones
✨Know Your Skills Inside Out
Make sure you can confidently discuss your multi-skilled background, especially in plumbing, carpentry, and basic electrical work. Be ready to provide examples of how you've tackled maintenance issues in the past, as this will show your practical experience.
✨Familiarise Yourself with Compliance Standards
Since compliance testing is a big part of the role, brush up on relevant health and safety regulations and maintenance standards. Being able to talk about how you ensure compliance in your previous roles will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to share specific instances where you've had to think outside the box to solve maintenance problems. This could involve discussing how you managed conflicting priorities or handled emergency call-outs effectively.
✨Show Your Team Spirit
Waterstones values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you communicated effectively with non-technical team members or supported colleagues in achieving common goals.