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- Tasks: Lead a team of maintenance technicians and manage shop upkeep across London.
- Company: Join the iconic Waterstones, a cornerstone of bookselling in the UK.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Be part of a thriving company that values books and community.
- Qualifications: Experience in maintenance supervision and strong communication skills.
- Other info: Work remotely while managing a diverse range of projects.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Area Maintenance Supervisor to join our friendly and dynamic team here at Waterstones in London. This is a busy and diverse role where you will be responsible for the day-to-day management of a team of maintenance technicians and stakeholders across our book shop estate in London, as well as being ‘on the tools’ and managing contractors.
You will need to have a good understanding of building maintenance, compliance testing, retail refurbishment, contractor management and ensure all shops in your area are fit for purpose, well maintained and support the operational needs of the business. You will oversee and manage maintenance standards to ensure compliance is met across the shops and services levels are of a high standard across the team.
Through the effective management of a regional based maintenance team, you will ensure the delivery of ongoing projects, store upgrades and refurbishment works, LED Installs and general day to day maintenance issues.
What you will be doing:
- Line management of a team of Regional Maintenance Technician’s (RMT’s).
- Manage the allocation for sub-contracted works and ensure all tasks are delivered to the required standards, costs and meet the requirements of the business.
- Ensure statutory compliance is met in all shops, including the review of certificates and 100% completion rates.
- Budget management for reactive spend for your area.
- Cost control and monitoring across the team (including sub-contracted works and materials).
- Oversee and own urgent / emergency jobs in an allocated area.
- Ensure all tasks are completed within set timescales.
- Compile, deliver and review annual maintenance plans for each allocated shop identifying high profile shops and ‘problem’ shops, ensuring all works are delivered on time and to budget.
- Undertake formal shop audits and allocate tasks across the RMT team as needed.
- Provide technical support and advice to the team and wider business.
- Develop the skill set across the team to identify senior RMT resource.
- Resolution management for supplier / sub-contractor issues.
- Build and maintain effective working relationships with stakeholders across the shops and business.
- Set up effective working relationships, processes and routines between the store and maintenance teams (Store managers & RMT’s) in their area.
- Provide monthly KPI reports.
- Forge effectively working relationships across the shop and regional teams in retail to manage and meet expectation.
- Provide weekly/daily updates to all key stakeholders relating to progress/issues arising/Project works and Health & Safety issues.
What we need from you:
- Regional FM / Maintenance Supervisor experience.
- MBIFM desirable but not essential.
- Electrical Trade background desirable but not essential.
- Client-side experience.
- Statutory compliance experience.
- Supply chain management and procurement experience.
- Previous line management experience.
- Use to working remotely covering a large area.
- Experience using CAFM systems.
- I.T literate with experience of Word/Excel and IOS based applications.
Person Profile:
- Problem solver and decision maker.
- Self-starter.
- Excellent planning and organisation skills.
- Ability to multitask.
- Personable and approachable.
- Adaptable to new ways of working.
- Proactive and pragmatic in approach.
- Excellent communication skills.
Why work for Waterstones:
Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. Online at Waterstones.com, we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers.
If you have the relevant essential experience and you are interested, we would love to hear from you.
Area Maintenance Supervisor in London employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Maintenance Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the maintenance and retail sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee, be ready to discuss your experience with building maintenance and team management. Bring examples of past projects to illustrate your expertise.
✨Tip Number 3
Stay proactive! Follow up after interviews with a thank-you email that highlights your enthusiasm for the role. This not only shows your interest but also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your qualifications. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Area Maintenance Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Maintenance Supervisor role. Highlight your experience in building maintenance, team management, and compliance testing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Waterstones. Share specific examples of your past experiences that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We love candidates who can think on their feet and tackle challenges head-on, especially in a busy environment like ours.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Waterstones
✨Know Your Stuff
Make sure you brush up on your building maintenance knowledge, especially around compliance testing and retail refurbishment. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but have actually applied them.
✨Showcase Your Leadership Skills
As an Area Maintenance Supervisor, you'll be managing a team. Prepare to talk about your previous line management experiences. Think of situations where you successfully led a team through challenges or improved processes, and be ready to share those stories.
✨Understand the Business Needs
Familiarise yourself with Waterstones' operations and how maintenance impacts their business. Be prepared to discuss how you can ensure shops are well-maintained and fit for purpose, supporting the operational needs of the business effectively.
✨Build Relationships
Since this role involves working closely with various stakeholders, think about how you’ve built effective working relationships in the past. Be ready to share examples of how you’ve collaborated with different teams to achieve common goals.
