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For Companies At a Glance
- Tasks: Lead a dynamic café team, delivering exceptional customer service and creating a welcoming atmosphere.
- Company: Join Waterstones, a beloved bookselling cornerstone in the UK and Ireland.
- Benefits: Be part of a thriving company with a commitment to diversity and inclusion.
- Why this job: Combine your passion for coffee and books while making a real impact in a vibrant environment.
- Qualifications: Experience in café management and a flair for outstanding customer service.
- Other info: Opportunities for personal growth and a supportive team culture await you.
The predicted salary is between 30000 - 40000 £ per year.
Permanent
Based in Edinburgh West End
We are looking for a Café Manager to join our friendly and dynamic team here at Waterstones in Edinburgh West End. Our Café Managers are at the very heart of the cafes within our Bookshops. They lead a team of baristas and should be passionate about offering exceptional customer service. They have great coffee knowledge, can demonstrate a flair for commercialism, and understand the importance of providing a welcoming ambience for our customers to relax in our cafés.
What you will be doing
As a Cafe Manager you will deliver excellent customer service, ensure the café maintains high standards and deliver the commercial offer. You will have a flexible approach and show your initiative but most of all you will have a passion for coffee. You will also be great at training and supporting your team to do this too. You set clear standards and enable and encourage your team to be innovative. You manage the merchandising and ambience within your café to create a welcoming environment in which customers can enjoy a relaxing break.
What we need from you
- Passion for coffee and delivering outstanding customer service.
- Previous experience of running a café and leading and influencing a team to deliver excellent customer service.
- Confident in managing the merchandising and ambience in a café and creating a warm and welcoming environment.
- Be commercially savvy.
- Ensure all your team know the targets and that all individual and cafe goals drive long term profitability.
- Experience in promoting a passion for learning and sharing knowledge within your team.
Person Profile
- A real passion for coffee and books.
- Outstanding customer service skills.
- Some experience of leading a team.
- Willingness and ability to work as part of a team.
- Excellent communication skills.
- Good command of English (speaking, reading, writing).
Why work for Waterstones
Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings.
If you have the relevant essential experience and you are interested, we would love to hear from you.
Waterstones is committed to encouraging equity, diversity and inclusion in the workplace, and is dedicated toward eliminating unlawful discrimination. Our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and to be able to give their best.
Diversity Statement
At Waterstones, we are committed to creating a workplace that is fair and inclusive to people from all backgrounds, perspectives and experiences, and we strive to promote an inclusive work culture. We are working hard to ensure our recruitment processes are free from bias, and our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and able to give their best.
Reasonable Adjustments
We understand that some disabled applicants may, due to the nature of their disability, find some parts of the recruitment process challenging. If you need any reasonable adjustments during any part of the interview process, please make these known either to your interviewer or the person you liaise with when setting up your interview.
Café Manager in Livingston employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Manager in Livingston
✨Tip Number 1
Get to know the café scene in Edinburgh! Visit local cafés, chat with baristas, and soak up the atmosphere. This will not only give you insights into what makes a great café but also help you connect with potential colleagues and customers.
✨Tip Number 2
Show off your coffee passion! When you get the chance to meet with the hiring team, share your favourite coffee experiences or even your go-to brewing methods. This will demonstrate your enthusiasm and knowledge, making you stand out as a candidate.
✨Tip Number 3
Practice your customer service skills! Role-play common café scenarios with friends or family. This will help you articulate how you would handle various situations during the interview, showcasing your ability to lead a team and create a welcoming environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Waterstones family. Don’t forget to highlight your leadership experience and commercial savvy!
We think you need these skills to ace Café Manager in Livingston
Some tips for your application 🫡
Show Your Passion for Coffee: Make sure to highlight your love for coffee in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional coffee experience for our customers.
Demonstrate Your Leadership Skills: Share examples of how you've led a team in the past. We’re keen to know how you’ve inspired and supported your colleagues to achieve great customer service and create a welcoming atmosphere.
Be Commercially Savvy: Don’t forget to mention your understanding of commercial aspects in a café setting. We’re looking for someone who can manage merchandising and drive profitability, so any relevant experience will make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Waterstones
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee, brewing methods, and what makes a great cup. This will show your passion for coffee and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or improved customer service. This will demonstrate your ability to manage and inspire others in the café environment.
✨Create a Welcoming Atmosphere
During the interview, talk about how you would create a warm and inviting ambience in the café. Share ideas on merchandising and layout that could enhance the customer experience, showing that you understand the importance of a relaxing space.
✨Be Commercially Savvy
Familiarise yourself with basic café financials and targets. Be prepared to discuss how you would drive profitability while maintaining high standards of service. This will highlight your understanding of the business side of running a café.