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- Tasks: Investigate thefts, reduce losses, and support store teams across various locations.
- Company: Join Waterstones, a beloved bookshop chain in the UK, known for its vibrant culture.
- Benefits: Enjoy excellent discounts, a friendly team environment, and opportunities for professional growth.
- Why this job: Make a real impact in loss prevention while working in a dynamic and supportive atmosphere.
- Qualifications: Knowledge of loss prevention, case building, and a full UK driving licence required.
- Other info: Ideal for those passionate about security and customer service in a retail setting.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Loss Prevention Investigator to join our friendly and dynamic team here at Waterstones in the Southwest of England. To be a field-based security and shrink expert, working to identify potential risks/losses to reduce loss in your given area.
To prioritise and visit Waterstones, Foyles, and Blackwells stores in your remit on a needs basis, based on risk to the business. You will reduce shrinkage and cash loss by identifying risk in stores and providing solutions, coaching and support to store teams. Proactively investigate reported thefts, data, and missing stock to identify and apprehend offenders. Building criminal cases resulting in arrest and prosecution of offenders.
Use data and in-store intelligence and Security Systems to identify and analyse trends and similarities across active cases and collaboratively work with the wider LPI team to glean and share information to identify and prosecute offenders. To establish professional working relationships with internal stakeholders, law enforcement and outside agencies to further reduce risk and loss to the business.
To undertake other requests and projects as set by the Loss Prevention manager to support the Business Operation. Knowledge of loss prevention policies and practices. Knowledge of case building, the criminal justice system and its process, as well as judicial interventions.
IT literate - Efficient in using a variety of platforms and software, including Microsoft Office, Outlook, in-house transaction monitoring software and intelligence sharing programs. Knowledge on data mining best practices, industry standard investigation and interview techniques (PACE, WZ etc) preferable. Full UK driving licence.
Ability to make decisions as needed with minimal supervision. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes.
Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one). In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops.
If you have the relevant essential experience and you are interested, we would love to hear from you.
Law Enforcement Investigator employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Law Enforcement Investigator
✨Tip Number 1
Familiarise yourself with loss prevention policies and practices specific to the retail sector. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of loss prevention. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Brush up on your data analysis skills, as this role requires identifying trends and patterns. Familiarity with relevant software and tools will give you an edge during the selection process.
✨Tip Number 4
Prepare for situational questions that may arise during interviews. Think about past experiences where you've successfully handled theft or loss prevention, and be ready to discuss your approach and outcomes.
We think you need these skills to ace Law Enforcement Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in loss prevention, investigation techniques, and any knowledge of the criminal justice system. Use specific examples that demonstrate your skills in reducing shrinkage and cash loss.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of loss prevention policies and practices, and how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your IT literacy and familiarity with various software platforms. Highlight your ability to analyse data and trends, as well as your experience in building criminal cases and working with law enforcement.
Prepare for Potential Questions: Think about how you would respond to questions regarding your decision-making process in high-pressure situations, your approach to coaching store teams, and your strategies for establishing professional relationships with stakeholders.
How to prepare for a job interview at Waterstones
✨Know Your Loss Prevention Policies
Familiarise yourself with loss prevention policies and practices before the interview. Be prepared to discuss how these policies can be applied in real-life scenarios, particularly in relation to the specific stores you will be working with.
✨Demonstrate Investigative Skills
Highlight your experience with case building and the criminal justice system. Prepare examples of past investigations you've conducted, focusing on your analytical skills and how you used data to identify trends and solve problems.
✨Showcase Your IT Proficiency
Since the role requires proficiency in various software platforms, be ready to discuss your experience with Microsoft Office and any other relevant tools. You might even want to mention specific instances where your IT skills helped streamline an investigation or improve communication.
✨Build Rapport with Stakeholders
Emphasise your ability to establish professional relationships with internal stakeholders and law enforcement. Share examples of how you've successfully collaborated with others to achieve common goals, especially in high-pressure situations.
