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- Tasks: Manage a team of maintenance technicians and oversee shop maintenance across London.
- Company: Join the iconic Waterstones, a leading name in bookselling since 1982.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Work remotely while managing a diverse range of projects.
- Why this job: Be part of a thriving company that values books and community.
- Qualifications: Experience in maintenance supervision and strong organisational skills.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Area Maintenance Supervisor to join our friendly and dynamic team here at Waterstones in London. This is a busy and diverse role where you will be responsible for the day-to-day management of a team of maintenance technicians and stakeholders across our book shop estate in London, as well as being ‘on the tools’ and managing contractors.
You will need to have a good understanding of building maintenance, compliance testing, retail refurbishment, contractor management and ensure all shops in your area are fit for purpose, well maintained and support the operational needs of the business. You will oversee and manage maintenance standards to ensure compliance is met across the shops and services levels are of a high standard across the team.
Through the effective management of a regional based maintenance team, you will ensure the delivery of ongoing projects, store upgrades and refurbishment works, LED Installs and general day to day maintenance issues.
What you will be doing:
- Line management of a team of Regional Maintenance Technician’s (RMT’s).
- Manage the allocation for sub-contracted works and ensure all tasks are delivered to the required standards, costs and meet the requirements of the business.
- Ensure statutory compliance is met in all shops, including the review of certificates and 100% completion rates.
- Budget management for reactive spend for your area.
- Cost control and monitoring across the team (including sub-contracted works and materials).
- Oversee and own urgent / emergency jobs in an allocated area.
- Ensure all tasks are completed within set timescales.
- Compile, deliver and review annual maintenance plans for each allocated shop identifying high profile shops and ‘problem’ shops, ensuring all works are delivered on time and to budget.
- Undertake formal shop audits and allocate tasks across the RMT team as needed.
- Provide technical support and advice to the team and wider business.
- Develop the skill set across the team to identify senior RMT resource.
- Resolution management for supplier / sub-contractor issues.
- Build and maintain effective working relationships with stakeholders across the shops and business.
- Set up effective working relationships, processes and routines between the store and maintenance teams (Store managers & RMT’s) in their area.
- Provide monthly KPI reports.
- Forge effectively working relationships across the shop and regional teams in retail to manage and meet expectation.
- Provide weekly/daily updates to all key stakeholders relating to progress/issues arising/Project works and Health & Safety issues.
What we need from you:
- Regional FM / Maintenance Supervisor experience.
- MBIFM desirable but not essential.
- Electrical Trade background desirable but not essential.
- Client-side experience.
- Statutory compliance experience.
- Supply chain management and procurement experience.
- Previous line management experience.
- Use to working remotely covering a large area.
- Experience using CAFM systems.
- I.T literate with experience of Word/Excel and IOS based applications.
Person Profile:
- Problem solver and decision maker.
- Self-starter.
- Excellent planning and organisation skills.
- Ability to multitask.
- Personable and approachable.
- Adaptable to new ways of working.
- Proactive and pragmatic in approach.
- Excellent communication skills.
Why work for Waterstones:
Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. Online at Waterstones.com, we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers.
If you have the relevant essential experience and you are interested, we would love to hear from you.
Area Maintenance Supervisor in England employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Maintenance Supervisor in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the maintenance and facilities management sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for maintenance projects or community initiatives. This not only boosts your skills but also shows potential employers that you're proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by researching common questions for maintenance supervisors. Practice your responses, focusing on your experience with compliance, contractor management, and team leadership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Waterstones.
We think you need these skills to ace Area Maintenance Supervisor in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your regional FM or maintenance supervisor experience, and don’t forget to mention any relevant qualifications or certifications that could set you apart.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Area Maintenance Supervisor role. Share specific examples of how you've successfully managed teams or projects in the past, and show us your passion for maintaining high standards.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Whether it's managing urgent jobs or resolving supplier issues, share stories that demonstrate how you've tackled challenges head-on and delivered results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Waterstones!
How to prepare for a job interview at Waterstones
✨Know Your Stuff
Make sure you brush up on your building maintenance knowledge and compliance testing. Familiarise yourself with the specific requirements of the role, like contractor management and retail refurbishment. This will show that you're not just interested in the job, but that you understand what it entails.
✨Showcase Your Leadership Skills
As an Area Maintenance Supervisor, you'll be managing a team. Be prepared to discuss your previous line management experience and how you've successfully led teams in the past. Share specific examples of how you've resolved conflicts or improved team performance.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to make quick decisions or manage urgent maintenance issues. Highlight your proactive approach and how you’ve effectively managed supplier or contractor challenges.
✨Build Rapport with Interviewers
Since this role involves working closely with various stakeholders, it's crucial to demonstrate your excellent communication skills. Engage with your interviewers, ask them questions about their experiences at Waterstones, and show that you can build effective working relationships.