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- Tasks: Lead a dynamic café team, delivering exceptional customer service and creating a welcoming atmosphere.
- Company: Join Waterstones, a beloved cornerstone of bookselling in the UK and Ireland.
- Benefits: Be part of a thriving company with a commitment to diversity and inclusion.
- Why this job: Combine your passion for coffee and books while making a real impact on customer experiences.
- Qualifications: Experience in café management and a flair for outstanding customer service.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Café Manager to join our friendly and dynamic team here at Waterstones in Edinburgh West End. Our Café Managers are at the very heart of the cafes within our Bookshops. They lead a team of baristas and should be passionate about offering exceptional customer service. They have great coffee knowledge, can demonstrate a flair for commercialism, and understand the importance of providing a welcoming ambience for our customers to relax in our cafés.
What you will be doing:
- Deliver excellent customer service.
- Ensure the café maintains high standards and deliver the commercial offer.
- Have a flexible approach and show initiative.
- Train and support your team.
- Set clear standards and encourage innovation.
- Manage merchandising and ambience to create a welcoming environment.
What we need from you:
- Passion for coffee and delivering outstanding customer service.
- Previous experience of running a café and leading a team.
- Confident in managing merchandising and creating a warm environment.
- Be commercially savvy.
- Ensure all team members know targets and drive long-term profitability.
- Experience in promoting a passion for learning and sharing knowledge.
Person Profile:
- A real passion for coffee and books.
- Outstanding customer service skills.
- Some experience of leading a team.
- Willingness and ability to work as part of a team.
- Excellent communication skills.
- Good command of English (speaking, reading, writing).
Why work for Waterstones:
Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982. We are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. If you have the relevant essential experience and you are interested, we would love to hear from you.
Waterstones is committed to encouraging equity, diversity and inclusion in the workplace, and is dedicated toward eliminating unlawful discrimination. Our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and to be able to give their best.
Diversity Statement: At Waterstones, we are committed to creating a workplace that is fair and inclusive to people from all backgrounds, perspectives and experiences, and we strive to promote an inclusive work culture.
Reasonable Adjustments: We understand that some disabled applicants may find some parts of the recruitment process challenging. If you need any reasonable adjustments during any part of the interview process, please make these known either to your interviewer or the person you liaise with when setting up your interview.
Locations
Café Manager in Edinburgh, Scotland employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Manager in Edinburgh, Scotland
✨Tip Number 1
Get to know the café culture at Waterstones! Pop into the shop, grab a coffee, and chat with the team. This shows your passion for the role and gives you insights into what they value in a Café Manager.
✨Tip Number 2
Show off your coffee knowledge during the interview! Be ready to discuss your favourite brews and how you can enhance the customer experience. We love candidates who can bring that extra flair to our cafés.
✨Tip Number 3
Prepare to talk about your leadership style. Share examples of how you've trained and supported your team in the past. We want to see how you can inspire others to deliver outstanding service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Waterstones family.
We think you need these skills to ace Café Manager in Edinburgh, Scotland
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any experiences that highlight your knowledge and enthusiasm for coffee, as this is a key part of the Café Manager role.
Highlight Your Customer Service Skills: Make sure to emphasise your outstanding customer service skills in your application. We want to see examples of how you've gone above and beyond to create a welcoming atmosphere for customers in previous roles.
Demonstrate Leadership Experience: If you've led a team before, don’t hold back! Share specific instances where you’ve trained or supported your team to achieve great results. This will show us you're ready to take on the Café Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Waterstones!
How to prepare for a job interview at Waterstones
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Be ready to discuss different types of coffee beans, brewing methods, and trends in the coffee industry. Showing your passion for coffee will resonate well with the interviewers.
✨Customer Service Stories
Prepare specific examples of how you've delivered outstanding customer service in the past. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your commitment to exceptional service.
✨Team Leadership Examples
Be ready to share your experiences in leading and training a team. Highlight how you've motivated your team to achieve goals and fostered a positive work environment. This will show that you can inspire others and maintain high standards.
✨Merchandising and Ambience Insights
Think about how you would manage the merchandising and ambience of the café. Prepare ideas on how to create a welcoming atmosphere and drive sales through effective product placement. This will showcase your commercial savvy and creativity.