Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of maintenance technicians and manage shop upkeep across London.
- Company: Join Waterstones, a beloved bookselling institution with a rich history.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Why this job: Be part of a thriving company that values books and community.
- Qualifications: Experience in maintenance supervision and strong communication skills.
- Other info: Enjoy a diverse role with the chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Area Maintenance Supervisor to join our friendly and dynamic team here at Waterstones in London. This is a busy and diverse role where you will be responsible for the day-to-day management of a team of maintenance technicians and stakeholders across our book shop estate in London, as well as being ‘on the tools’ and managing contractors.
You will need to have a good understanding of building maintenance, compliance testing, retail refurbishment, contractor management and ensure all shops in your area are fit for purpose, well maintained and support the operational needs of the business. You will oversee and manage maintenance standards to ensure compliance is met across the shops and services levels are of a high standard across the team.
Through the effective management of a regional based maintenance team, you will ensure the delivery of ongoing projects, store upgrades and refurbishment works, LED Installs and general day to day maintenance issues.
What you will be doing:
- Line management of a team of Regional Maintenance Technicians (RMTs).
- Manage the allocation for sub-contracted works and ensure all tasks are delivered to the required standards, costs and meet the requirements of the business.
- Ensure statutory compliance is met in all shops, including the review of certificates and 100% completion rates.
- Budget management for reactive spend for your area.
- Cost control and monitoring across the team (including sub-contracted works and materials).
- Oversee and own urgent / emergency jobs in an allocated area.
- Ensure all tasks are completed within set timescales.
- Compile, deliver and review annual maintenance plans for each allocated shop identifying high profile shops and ‘problem’ shops, ensuring all works are delivered on time and to budget.
- Undertake formal shop audits and allocate tasks across the RMT team as needed.
- Provide technical support and advice to the team and wider business.
- Develop the skill set across the team to identify senior RMT resource.
- Resolution management for supplier / sub-contractor issues.
- Build and maintain effective working relationships with stakeholders across the shops and business.
- Set up effective working relationships, processes and routines between the store and maintenance teams (Store managers & RMTs) in their area.
- Provide monthly KPI reports.
- Forge effectively working relationships across the shop and regional teams in retail to manage and meet expectation.
- Provide weekly/daily updates to all key stakeholders relating to progress/issues arising/Project works and Health & Safety issues.
What we need from you:
- Regional FM / Maintenance Supervisor experience.
- MBIFM desirable but not essential.
- Electrical Trade background desirable but not essential.
- Client-side experience.
- Statutory compliance experience.
- Supply chain management and procurement experience.
- Previous line management experience.
- Use to working remotely covering a large area.
- Experience using CAFM systems.
- I.T literate with experience of Word/Excel and IOS based applications.
Person Profile:
- Problem solver and decision maker.
- Self-starter.
- Excellent planning and organisation skills.
- Ability to multitask.
- Personable and approachable.
- Adaptable to new ways of working.
- Proactive and pragmatic in approach.
- Excellent communication skills.
Why work for Waterstones:
Waterstones is the cornerstone of bookselling across the UK and Ireland. Joining Waterstones means being an active part in a success story that began in 1982, and books are as popular now as the day we started. Trading across the UK, Ireland and Europe, we are present in over 300 shopping locations, where Waterstones continues to thrive, each year actively pursuing a programme of new bookshop openings. Online at Waterstones.com, we meanwhile mirror the essence of our bookshops, further showcasing the unique enthusiasm and knowledge of our booksellers.
If you have the relevant essential experience and you are interested, we would love to hear from you.
Area Maintenance Supervisor in City of London employer: Waterstones
Contact Detail:
Waterstones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Maintenance Supervisor in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the maintenance and facilities management sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for interviews by researching the company culture at Waterstones. Understand their values and how they operate. This way, you can tailor your responses to show that you're not just a fit for the role, but also for the team!
✨Tip Number 3
Show off your skills during the interview! Bring examples of past projects where you managed maintenance teams or handled compliance issues. Real-life stories can make you stand out and demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Waterstones family.
We think you need these skills to ace Area Maintenance Supervisor in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Maintenance Supervisor role. Highlight your experience in building maintenance, compliance testing, and team management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Waterstones. Share specific examples of your past experiences that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We love self-starters who can tackle challenges head-on, so share some examples of how you've successfully managed issues in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Waterstones
✨Know Your Stuff
Make sure you brush up on your building maintenance knowledge, especially around compliance testing and contractor management. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these areas.
✨Showcase Your Leadership Skills
As an Area Maintenance Supervisor, you'll be managing a team. Prepare to talk about your previous line management experiences, how you've developed team skills, and how you handle conflict or issues with contractors. Use real-life scenarios to illustrate your points.
✨Be a Problem Solver
Waterstones is looking for someone who can think on their feet. Think of examples where you've successfully resolved maintenance issues or improved processes. Highlight your proactive approach and decision-making skills during the interview.
✨Build Relationships
Effective communication is key in this role. Be prepared to discuss how you've built relationships with stakeholders in the past. Share strategies you've used to ensure smooth collaboration between teams, especially between maintenance and store managers.
