Waterstones is seeking a Customer Services Advisor for a remote role with occasional travel to Piccadilly, London or Burton-Upon-Trent. You will be the first point of contact for customers across phone, live chat and email, helping with loyalty, website, availability and payments.
You will join a team focused on delivering high-quality service, work flexibly on a rota between 8am and 6pm, and collaborate with other departments to solve problems and drive customer satisfaction.
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Remote Customer Service Specialist in Burton upon Trent employer: Waterstones
Waterstones is an exceptional employer, offering a vibrant work culture that values diversity and inclusion while providing meaningful opportunities for personal and professional growth. As a Maintenance Technician based in Glasgow, you will enjoy the benefits of working within a supportive team environment, where your skills in electrical, plumbing, and carpentry will be valued and developed. With a commitment to employee well-being and a focus on maintaining safe and welcoming bookshops, Waterstones ensures that every team member can thrive and contribute to our ongoing success story.
