Waterstones is seeking a Facilities Service Desk Analyst to join our friendly team. This home-based role includes occasional travel to our Birmingham office, supporting 350+ stores across the UK and Europe, liaising with internal and external stakeholders, and reporting to the FM ServiceDesk Supervisor.
You will handle inbound calls, log issues, prioritise tasks with Area Managers, and track maintenance and service KPIs.
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Remote Facilities Service Desk Analyst (UK/Europe) in Birmingham employer: Waterstones
Waterstones is an exceptional employer, offering a vibrant work culture that values diversity and inclusion while providing meaningful opportunities for personal and professional growth. As a Maintenance Technician based in Glasgow, you will enjoy the benefits of working within a supportive team environment, where your skills in electrical, plumbing, and carpentry will be valued and developed. With a commitment to employee well-being and a focus on maintaining safe and welcoming bookshops, Waterstones ensures that every team member can thrive and contribute to our ongoing success story.
