Melio is seeking a high-performing CX Workforce Management (WFM) Manager to lead our global WFM strategy, overseeing long-term capacity planning, multi-channel forecasting, scheduling optimization, real-time management, and analytics across internal teams.
The ideal candidate will partner with Operations, Finance and People teams to balance exceptional customer experience with efficiency and agent wellbeing, driving SLA adherence, CSAT, and cost per contact.
CX WFM Leader: Forecasting, Scheduling & Analytics in Oxford employer: Watershed
Watershed is an exceptional employer for those passionate about climate solutions, offering a dynamic work culture that fosters collaboration and innovation. As part of a mission-driven startup in London, employees benefit from opportunities for professional growth while contributing to meaningful environmental impact. With a focus on educating stakeholders and driving strategic business value, team members are empowered to become experts in their field, making a real difference in the fight against climate change.
