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For Companies At a Glance
- Tasks: Engage clients and educate them on our sustainability platform to achieve climate goals.
- Company: A leading sustainability platform company based in Greater London.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Why this job: Join us to drive climate action and build lasting relationships with key stakeholders.
- Qualifications: Experience in SaaS, strong communication skills, and project management abilities.
- Other info: In-office work 4 days a week with occasional travel opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A sustainability platform company in Greater London seeks a Customer Success Manager to enhance customer engagement in the EMEA region. This role involves educating clients on product use for achieving climate goals and maintaining long-term relationships with executive stakeholders.
Successful candidates will have:
- Relevant SaaS experience
- Excellent communication skills
- The ability to manage multiple projects effectively
The position requires in-office work 4 days a week, with potential travel up to 10%.
Enterprise CSM — Climate SaaS, EMEA (London) employer: Watershed
Contact Detail:
Watershed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise CSM — Climate SaaS, EMEA (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the sustainability sector, especially those who have worked in Customer Success. They can provide insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Show off your SaaS experience! During interviews, be ready to share specific examples of how you've helped clients achieve their goals. Use metrics to back up your success stories—numbers speak volumes!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would educate clients on product use and maintain relationships with executive stakeholders. Practise your responses so you can sound confident and knowledgeable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Enterprise CSM — Climate SaaS, EMEA (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant SaaS experience and showcases your communication skills. We want to see how you've successfully managed projects in the past, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainability and how you can help our clients achieve their climate goals. Let us know what excites you about this role!
Showcase Your Relationship-Building Skills: In this role, maintaining long-term relationships with executive stakeholders is key. Share examples of how you've built and nurtured client relationships in your previous roles. We love to see that personal touch!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Watershed
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of the sustainability platform and how it helps clients achieve their climate goals. Familiarise yourself with the product features, benefits, and any recent updates. This will not only show your enthusiasm but also your ability to educate clients effectively.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication skills during the interview. Think of examples where you've successfully engaged with clients or stakeholders, especially in a SaaS context. Practising clear and concise explanations of complex topics can really set you apart.
✨Project Management Prowess
Since the role involves managing multiple projects, be ready to discuss your project management experience. Use specific examples to illustrate how you’ve juggled various tasks while maintaining high standards. Highlight any tools or methodologies you’ve used to keep everything on track.
✨Understand the EMEA Market
Research the EMEA region's unique challenges and opportunities in sustainability. Being able to speak knowledgeably about regional trends and how they impact customer success will show that you’re not just a fit for the role, but also genuinely interested in making a difference.
