At a Glance
- Tasks: Guide customers on their climate journeys and help them achieve their sustainability goals.
- Company: Watershed, a mission-driven company focused on reducing emissions.
- Benefits: Inclusive workplace, supportive culture, and opportunities for professional growth.
- Other info: Join a startup environment and help shape the future of customer success.
- Why this job: Make a real impact in the fight against climate change while building strong customer relationships.
- Qualifications: 5+ years in Customer Success with enterprise SaaS experience and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we're looking to bring on mission‑oriented Customer Success Managers based in London to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed’s offerings. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys, leveraging the power of Watershed’s broader teams to accomplish this. The role is based in Watershed’s HQ in London.
Responsibilities
- Be responsible for the end‑to‑end experience of our customers in the EMEA region.
- Help customers understand and use the product to achieve business outcomes; onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and help them set and achieve their climate plans.
- Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; also help customers understand the value Watershed delivers to their business.
- Become deeply familiar with customers’ businesses and the climate space, educate them, and help them hit milestones along their climate journey.
- Help customers understand and use Watershed’s carbon marketplace – integrating carbon removal into their climate plans.
- Travel up to 10% of the time.
Qualifications
- 5+ years of relevant Customer Success Manager experience in a SaaS organisation working with enterprise customers.
- Proven success working within the EMEA market.
- Track record of building relationships at an executive level.
- Ability to ask the right questions to understand underlying needs and collaborate with sales, product, and services teams to deliver on those.
- Excellent written and verbal communication skills.
- Highly organised, able to balance many moving pieces across a portfolio of customers, with a proven project‑management track record.
- Enthusiastic learner, eager to tackle a new space.
- Excited to join a startup and ready to take responsibility for building a function from the ground up.
- Willing to work from the office four days per week (remote roles excluded).
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long‑term conditions, mental health needs, religious observances, neurodivergence, or pregnancy‑related support requirements. If you need assistance during your process, please contact your recruiter.
Customer success manager, enterprise employer: Watershed Technology, Inc.
Watershed is an exceptional employer for those passionate about making a meaningful impact in the climate space. Based in London, our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development. As a mission-driven company, we empower our Customer Success Managers to build strong relationships with enterprise clients, ensuring they successfully navigate their climate journeys while contributing to a sustainable future.
Contact Details:
Watershed Technology, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer success manager, enterprise
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Watershed Technology, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Watershed Technology, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer success manager, enterprise
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Watershed Technology, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Watershed Technology, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Watershed Technology, Inc.!
How to prepare for a job interview at Watershed Technology, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
