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- Tasks: Help customers navigate their climate journeys and drive sustainability success.
- Company: Join Watershed, a mission-driven startup focused on enterprise sustainability.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in sustainability while building relationships with top companies.
- Qualifications: 7+ years in enterprise SaaS with strong communication and relationship-building skills.
- Other info: Dynamic work environment with offices worldwide and remote options available.
The predicted salary is between 36000 - 60000 £ per year.
Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers. We’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, helping them navigate the climate world, Watershed's offerings, and their own organizations to accomplish their goals. CSMs dive deep with customers to understand their business and how to best support them on their climate journeys — leveraging the power of Watershed's broader teams to accomplish this.
Responsibilities
- Own success for a small set of high-value customers, driving retention, growth, and impact.
- Build trusted executive relationships, showing how sustainability data drives strategy.
- Lead planning and governance with customers through roadmaps and executive reviews.
- Represent the customer internally to shape product priorities and strategy.
- Navigate complex customer organizations and coordinate internal teams to deliver value.
Qualifications
- 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
- Proven success building executive relationships and driving retention and expansion.
- Strong communicator with C-suite presence, able to link sustainability data to strategy.
- Skilled in change management, helping large organizations adopt new ways of working.
- Commercially fluent, partnering with Sales on renewals and growth.
- Highly organized, managing multiple enterprise accounts while driving outcomes.
- Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.
The role might include up to 20% travel. Must be willing to work from an office 4 days per week (except for remote roles).
About Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
EEO and Accessibility
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Customer success manager in City of Westminster employer: Watershed Technology, Inc.
Contact Detail:
Watershed Technology, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer success manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current employees at Watershed on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Customer Success team.
✨Tip Number 2
Prepare for the interview by understanding Watershed's mission and values. Be ready to discuss how your experience aligns with helping customers on their climate journeys. Show us you’re passionate about sustainability!
✨Tip Number 3
Practice your storytelling skills! We want to hear about your past successes in building executive relationships and driving retention. Use specific examples that highlight your impact and adaptability in complex environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Watershed team.
We think you need these skills to ace Customer success manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in enterprise SaaS and how you've built executive relationships in the past. We want to see how your skills align with our mission at Watershed!
Showcase Your Communication Skills: As a CSM, strong communication is key! Use your application to demonstrate your ability to link sustainability data to strategy. Share examples of how you've effectively communicated with C-suite executives in previous roles. This will help us see your potential fit!
Highlight Your Organisational Skills: We’re looking for someone who can manage multiple enterprise accounts while driving outcomes. In your application, mention specific tools or methods you use to stay organised and ensure success for your customers. This will show us you're ready for the challenge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows your enthusiasm for joining our team at Watershed!
How to prepare for a job interview at Watershed Technology, Inc.
✨Know Your Customer
Before the interview, dive deep into Watershed's mission and the specific customers they serve. Understand their climate journeys and how Watershed supports them. This will help you demonstrate your commitment to customer success and show that you can build those trusted executive relationships.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've effectively communicated with C-suite executives in the past. Be ready to discuss how you linked sustainability data to strategic decisions, as this will resonate well with the interviewers.
✨Demonstrate Change Management Experience
Highlight your experience in change management during the interview. Share specific instances where you've helped large organisations adopt new processes or technologies. This will showcase your adaptability and ability to drive retention and growth within complex customer environments.
✨Be Organised and Ready to Multi-task
With multiple enterprise accounts to manage, organisation is crucial. Bring a plan to the interview that outlines how you would prioritise tasks and manage your time effectively. This will show that you're not only highly organised but also ready to tackle the challenges of the role head-on.
