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- Tasks: Provide top-level support and training for Thermal Rheology products across Europe.
- Company: Waters, a leading specialty measurement company focused on inclusion and diversity.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for travel and professional growth.
- Other info: Join a supportive team that values integrity, trust, and ethical practices.
- Why this job: Make a real impact by enabling customer success in life, materials, and food sciences.
- Qualifications: Associate’s degree in Electronics/Engineering or proven technical service experience required.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Waters (TA Division) is the world's leading specialty measurement company that cares about inclusion and diversity. We are seeking a Technical Support Specialist to support our Thermal Rheology products mainly in Europe (EMEA Region). Your role will help enable customer success in life, materials and food sciences through innovation and top‑level support.
Responsibilities
- Provide support (diagnosis and troubleshooting) directly to customers and field service representatives via phone and/or email when problems have increased to a higher degree of complexity.
- Travel domestically and internationally to provide support and training to customers and service organizations.
- Deliver basic and advanced service training to field service representatives.
- Prepare and maintain necessary training materials.
- Report design, reliability and maintenance problems or bugs to other technical specialists.
- Gather and provide feedback to management on general quality issues related to the product line.
- Follow up with design engineering, software engineering, or manufacturing on product quality issues.
- Build and distribute service reference documents containing key service information to a worldwide audience.
Qualifications
Education
- Associate’s degree in Electronics/Engineering or another science‑related field.
- Bachelor's degree preferred, or proven experience in technical service.
Experience
- Prior field/technical and/or manufacturing experience supporting TA Instruments instruments (additional product knowledge is a plus).
- Prior customer support experience is a plus.
- Working knowledge of networking is highly desirable.
- Ability to present information one‑on‑one to customers, clients, and colleagues.
- Demonstrated analytical and problem‑solving skills.
- Proficient with desktop computer hardware, operating systems, and applications such as Microsoft Excel, Word, PowerPoint, and Outlook.
Competencies
- Strong customer focus.
- Interpersonal savvy; communicate with different expertise levels appropriately and adapt approach to meet customer needs.
- Excellent verbal and written communication skills.
- Proficient in English, both verbally and in writing.
- Strong writing skills for creating technical documents.
- Integrity, trust, and ethical practice.
- Independent decision‑making ability.
- Effective time‑management skills.
- System‑level approach to problem solving.
- Analytical approach with a strong drive to resolve open issues.
Travel
- 10–30 % overnight travel.
- Clean driving licence/record and a valid passport required.
Waters is an equal‑opportunity employer. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic‑violence victim status, or any other characteristic protected by law. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Technical Support Specialist III in Wilmslow employer: Waters Corporation
Contact Detail:
Waters Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist III in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Waters through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We want to show off our problem-solving skills, so think of examples where we’ve tackled complex issues before.
✨Tip Number 3
Don’t forget to research Waters’ Thermal Rheology products! Knowing the ins and outs will help us impress during interviews and show that we’re genuinely interested in the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re keen on joining the team!
We think you need these skills to ace Technical Support Specialist III in Wilmslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Specialist role. Highlight any relevant technical support experience, especially with TA Instruments or similar products, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your background makes you a great fit for our team at Waters. Don’t forget to mention your problem-solving skills!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Waters Corporation
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Thermal Rheology products and any related technologies. Brush up on your knowledge of TA Instruments instruments and be ready to discuss specific features or troubleshooting scenarios. This will show your technical expertise and help you stand out.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might want to do mock interviews with friends or family, focusing on how you would communicate with customers at different expertise levels.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your analytical and problem-solving skills. Think of examples from your past experiences where you successfully diagnosed and resolved technical issues. Be ready to walk through your thought process step-by-step.
✨Show Your Customer Focus
Demonstrate your strong customer focus by sharing stories that highlight your ability to understand and meet customer needs. Discuss how you’ve handled difficult situations or provided exceptional support in previous roles to showcase your interpersonal savvy.