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For Companies At a Glance
- Tasks: Install and maintain cutting-edge informatics systems while supporting customers.
- Company: Join a leading company in the informatics industry with a focus on customer success.
- Benefits: Enjoy competitive pay, travel opportunities, and professional growth.
- Why this job: Make a real difference by solving problems and enhancing customer experiences.
- Qualifications: Strong communication skills and a knack for analytical problem-solving.
- Other info: Dynamic role with opportunities for travel and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Installation, performance maintenance, troubleshoot and support Waters' product suite (Informatics).
- Establish and maintain effective relationships with external and internal customers ensuring their success.
- Manage customer expectations by communicating work performed and providing follow-up plans if needed.
- Ensure customer compliance regulations are followed.
- Deliver system level training at customer sites.
- Manage service inventory according to Waters policies.
- Issue field service reports daily to document work performed.
- Maintain sound knowledge regarding the technology and customers' application demands.
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales.
- Ensure that quality system procedures and health are adhered to.
- Ability to communicate effectively to a diverse audience with specific customer needs.
- Personal sense of integrity.
- Effective time management skills.
- System level approach to problem solving.
- Analytical mindset with a strong drive to resolve open issues.
- Excellent verbal and written communication skills.
Travel: This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.
Informatics Service Engineer Ii in Wilmslow employer: Waters Corporation
Contact Detail:
Waters Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Informatics Service Engineer Ii in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Informatics Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled troubleshooting and performance maintenance in the past, as well as how you manage customer expectations.
✨Tip Number 3
Showcase your analytical mindset! During interviews, share specific examples of how you've approached problem-solving in previous roles. This will demonstrate your ability to resolve issues effectively and highlight your strong drive to succeed.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Informatics Service Engineer Ii in Wilmslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with installation, maintenance, and troubleshooting. We want to see how your skills align with the Informatics product suite and how you've managed customer relationships in the past.
Showcase Communication Skills: Since effective communication is key, include examples of how you've successfully communicated with diverse audiences. We love seeing candidates who can clearly convey technical information to customers and colleagues alike.
Highlight Problem-Solving Abilities: Demonstrate your analytical mindset by sharing specific instances where you've resolved complex issues. We’re looking for a system-level approach to problem-solving, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Waters Corporation
✨Know Your Stuff
Make sure you have a solid understanding of Waters' product suite and the specific technologies you'll be working with. Brush up on installation processes, performance maintenance, and troubleshooting techniques. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Customer-Centric Mindset
Since the role involves managing customer relationships, think about how you can demonstrate your ability to communicate effectively with diverse audiences. Prepare examples of how you've successfully managed customer expectations in the past, and be ready to discuss how you would handle specific customer needs.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss your analytical mindset and how you approach problem-solving. Think of specific instances where you've resolved open issues or improved processes. This will highlight your system-level approach and your drive to deliver results.
✨Time Management is Key
Since this position requires effective time management, come prepared with examples of how you've successfully juggled multiple tasks or projects. Discuss any tools or strategies you use to stay organised, especially when it comes to managing service inventory and documentation.
