At a Glance
- Tasks: Support customers with Thermal Rheology products through troubleshooting and training.
- Company: Waters, a leading specialty measurement company focused on inclusion and diversity.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for travel and training.
- Other info: Join a diverse team with a strong focus on customer success and innovation.
- Why this job: Make a real impact in life sciences while developing your technical skills.
- Qualifications: Associate’s degree in Electronics/Engineering or relevant experience; customer support experience is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Waters (TA Division) is the world's leading specialty measurement company that cares about inclusion and diversity. We are seeking a Technical Support Specialist to support our Thermal Rheology products mainly in Europe (EMEA Region). Your role will help enable customer success in life, materials and food sciences through innovation and top‑level support.
Responsibilities
- Provide support (diagnosis and troubleshooting) directly to customers and field service representatives via phone and/or email when problems have increased to a higher degree of complexity.
- Travel domestically and internationally to provide support and training to customers and service organizations.
- Deliver basic and advanced service training to field service representatives.
- Prepare and maintain necessary training materials.
- Report design, reliability and maintenance problems or bugs to other technical specialists.
- Gather and provide feedback to management on general quality issues related to the product line.
- Follow up with design engineering, software engineering, or manufacturing on product quality issues.
- Build and distribute service reference documents containing key service information to a worldwide audience.
Qualifications
- Education: Associate’s degree in Electronics/Engineering or another science‑related field. Bachelor's degree preferred, or proven experience in technical service.
- Experience: Prior field/technical and/or manufacturing experience supporting TA Instruments instruments (additional product knowledge is a plus). Prior customer support experience is a plus.
- Working knowledge of networking is highly desirable.
- Ability to present information one‑on‑one to customers, clients, and colleagues.
- Demonstrated analytical and problem‑solving skills.
- Proficient with desktop computer hardware, operating systems, and applications such as Microsoft Excel, Word, PowerPoint, and Outlook.
Competencies
- Strong customer focus.
- Interpersonal savvy; communicate with different expertise levels appropriately and adapt approach to meet customer needs.
- Excellent verbal and written communication skills.
- Proficient in English, both verbally and in writing.
- Strong writing skills for creating technical documents.
- Integrity, trust, and ethical practice.
- Independent decision‑making ability.
- Effective time‑management skills.
- System‑level approach to problem solving.
- Analytical approach with a strong drive to resolve open issues.
Travel
- 10–30 % overnight travel.
- Clean driving licence/record and a valid passport required.
Waters is an equal‑opportunity employer. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic‑violence victim status, or any other characteristic protected by law. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Technical Support Specialist III employer: Waters Corporation
Waters (TA Division) is an exceptional employer that prioritises inclusion and diversity, offering a dynamic work culture where innovation thrives. As a Technical Support Specialist, you will benefit from extensive training opportunities, a supportive team environment, and the chance to make a meaningful impact in life, materials, and food sciences across the EMEA region. With a commitment to employee growth and a focus on customer success, Waters provides a rewarding career path for those looking to excel in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist III
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Waters through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We should be ready to showcase our problem-solving skills and how we handle customer interactions. Role-playing with a friend can help us nail it!
✨Tip Number 3
Show off our communication skills! During interviews, we need to demonstrate how we can explain complex technical issues in simple terms. This is key for a Technical Support Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the Waters team!
We think you need these skills to ace Technical Support Specialist III
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Specialist role. Highlight your relevant experience in customer support and technical service, especially with Thermal Rheology products or similar instruments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting customers in life, materials, and food sciences. Share specific examples of how you've solved complex problems in the past, as this will resonate with us.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional. We love seeing candidates who can communicate effectively at all levels!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Waters!
How to prepare for a job interview at Waters Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of Thermal Rheology products and the specific instruments you'll be supporting. Familiarise yourself with common issues and troubleshooting techniques, as well as any recent updates or changes in the field. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might want to prepare a few examples of how you've successfully communicated with customers in the past. This will demonstrate your interpersonal savvy and ability to adapt your communication style.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you've had to troubleshoot or resolve a technical issue. Think of a few examples from your previous experience that highlight your analytical and problem-solving skills. Be ready to walk through your thought process step-by-step.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
