At a Glance
- Tasks: Support diverse lab-based scientific sectors with installations, maintenance, and customer relations.
- Company: Waters Corporation, a global leader in life sciences and diagnostics.
- Benefits: Flexible hours, competitive salary, company car, and extensive wellbeing programs.
- Other info: Inclusive workplace welcoming diverse applicants; strong focus on career development.
- Why this job: Make a real impact in science while enjoying variety and growth opportunities.
- Qualifications: Interest in science and problem-solving; lab or engineering background preferred.
The predicted salary is between 35000 - 45000 £ per year.
At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.
As a Field Customer Support Specialist, you will support customers across a wide variety of lab‑based scientific business sectors meaning your role is very diverse and interesting, no two days are the same! We have some scope with the location, but ideally someone close to the M4 corridor, London to Bristol or surrounding area.
With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.
Responsibilities- Install, qualify, validate, calibrate, maintain, and repair Waters systems.
- Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
- Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
- Manage customer expectations by communicating work performed and providing follow‑up plans if required.
- Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.
- Interest in science, problem‑solving, service, and people.
- A laboratory, analytical, chemistry, or engineering background.
- Flexibility and enjoyment of variety in your role as well as ability to build trusted relationships with our customers.
- Flexibility – a lot of flexibility within your day both with your time and tasks.
- Great opportunities for growth, development, and progression.
- Competitive salary and incentive.
- Company car.
- Wellbeing programs and services, Employee and Family Assistance Program (EAP).
- Private health care.
- Strong pension contribution.
- Employee insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance).
- Paid annual leave (5 weeks) plus statutory days.
- Maternity & paternity leave.
- Education/tuition reimbursement where applicable.
- Social events on the calendar.
- Great working environment surrounded by great people.
Field Support Engineer – Flexible Hours & Lab Solutions in Oxford employer: Waters Corporation
Waters Corporation is an exceptional employer that fosters a culture of innovation and inclusivity, making it a fantastic place for Field Support Engineers to thrive. With flexible working hours, competitive salaries, and extensive growth opportunities, employees are encouraged to develop their careers in various directions while enjoying a supportive work environment. Located ideally along the M4 corridor, the company offers a unique blend of professional development and personal well-being, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Engineer – Flexible Hours & Lab Solutions in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Waters employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by researching Waters and their products. Show your passion for science and problem-solving, and be ready to discuss how you can contribute to their mission of advancing laboratory operations.
✨Tip Number 3
Practice your communication skills! As a Field Support Engineer, you'll need to manage customer expectations and build rapport. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Waters team.
We think you need these skills to ace Field Support Engineer – Flexible Hours & Lab Solutions in Oxford
Some tips for your application 🫡
Show Your Passion for Science:When writing your application, let your enthusiasm for science and problem-solving shine through. We want to see how your background in lab work or engineering can contribute to our mission at Waters.
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Support Engineer role. Highlight relevant experiences that demonstrate your ability to build relationships and provide excellent customer support, as this is key for us.
Be Yourself:Don’t stress about meeting every single requirement listed in the job description. We value diverse backgrounds and experiences, so if you think you can add value to our team, just be authentic and share your unique story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Waters Corporation
✨Know Your Science
Brush up on your scientific knowledge, especially in areas related to analytical chemistry and engineering. Be prepared to discuss how your background can help solve the specific challenges faced by Waters' customers.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Highlight your analytical thinking and how you coordinated with teams to achieve customer satisfaction.
✨Build Rapport
Demonstrate your ability to build strong relationships during the interview. Think of ways to express your passion for customer service and how you can become a trusted advisor for clients using Waters products.
✨Embrace Flexibility
Since the role offers flexibility, be ready to discuss how you adapt to changing situations and manage your time effectively. Share examples of how you thrive in diverse environments and enjoy variety in your work.
