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- Tasks: Provide top-level support and training for Thermal Rheology products across Europe.
- Company: Waters, a leading specialty measurement company focused on inclusion and diversity.
- Benefits: Competitive salary, travel opportunities, and a supportive work environment.
- Other info: 10-30% travel required; strong focus on customer satisfaction and problem-solving.
- Why this job: Join a team that drives innovation in life, materials, and food sciences.
- Qualifications: Associate’s degree in Electronics/Engineering or relevant experience; customer support skills preferred.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Waters (TA Division) is the world's leading specialty measurement company that cares about inclusion and diversity. We are seeking a Technical Support Specialist to support our Thermal Rheology products mainly in Europe (EMEA Region). Your role will help enable customer success in life, materials and food sciences through innovation and top‑level support.
Responsibilities
- Provide support (diagnosis and troubleshooting) directly to customers and field service representatives via phone and/or email when problems have increased to a higher degree of complexity.
- Travel domestically and internationally to provide support and training to customers and service organizations.
- Deliver basic and advanced service training to field service representatives.
- Prepare and maintain necessary training materials.
- Report design, reliability and maintenance problems or bugs to other technical specialists.
- Gather and provide feedback to management on general quality issues related to the product line.
- Follow up with design engineering, software engineering, or manufacturing on product quality issues.
- Build and distribute service reference documents containing key service information to a worldwide audience.
Qualifications
Education
- Associate’s degree in Electronics/Engineering or another science‑related field.
- Bachelor's degree preferred, or proven experience in technical service.
Experience
- Prior field/technical and/or manufacturing experience supporting TA Instruments instruments (additional product knowledge is a plus).
- Prior customer support experience is a plus.
- Working knowledge of networking is highly desirable.
- Ability to present information one‑on‑one to customers, clients, and colleagues.
- Demonstrated analytical and problem‑solving skills.
- Proficient with desktop computer hardware, operating systems, and applications such as Microsoft Excel, Word, PowerPoint, and Outlook.
Competencies
- Strong customer focus.
- Interpersonal savvy; communicate with different expertise levels appropriately and adapt approach to meet customer needs.
- Excellent verbal and written communication skills.
- Proficient in English, both verbally and in writing.
- Strong writing skills for creating technical documents.
- Integrity, trust, and ethical practice.
- Independent decision‑making ability.
- Effective time‑management skills.
- System‑level approach to problem solving.
- Analytical approach with a strong drive to resolve open issues.
Travel
- 10–30 % overnight travel.
- Clean driving licence/record and a valid passport required.
Waters is an equal‑opportunity employer. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic‑violence victim status, or any other characteristic protected by law. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Technical Support Specialist III in Manchester employer: Waters Corporation
Contact Detail:
Waters Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist III in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Waters through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We want to show off our problem-solving skills, so think of examples where we’ve tackled complex issues before.
✨Tip Number 3
Don’t forget to research Waters’ Thermal Rheology products! Knowing the ins and outs will help us impress during interviews and show that we’re genuinely interested in the role.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re keen on joining the team!
We think you need these skills to ace Technical Support Specialist III in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your relevant experience in customer support and technical service, especially with TA Instruments instruments if you have it. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting Thermal Rheology products and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Use clear language and structure your application well. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Waters Corporation
✨Know Your Stuff
Make sure you brush up on your knowledge of Thermal Rheology products and the specific instruments you'll be supporting. Familiarise yourself with common issues and troubleshooting techniques, as well as any recent developments in the field. This will show that you're not just interested in the role but also invested in the technology.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. Think about how you would communicate with someone who might not have your level of expertise. Being able to adapt your communication style is key, so consider doing mock interviews with friends or family.
✨Prepare for Scenario Questions
Expect to be asked about past experiences where you've had to troubleshoot or solve problems. Prepare specific examples that highlight your analytical skills and customer focus. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges you might face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.