Field Service Engineer in Manchester

At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.

As a Field Customer Support Specialist, you will support customers across a wide variety of lab‑based scientific business sectors meaning your role is very diverse and interesting, no two days are the same! We have some scope with the location, but ideally someone close to the M4 corridor, London to Bristol or surrounding area. With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.

• Install, qualify, validate, calibrate, maintain, and repair Waters systems.
• Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
• Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
• Manage customer expectations by communicating work performed and providing follow‑up plans if required.
• Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.

• Interest in science, problem‑solving, service, and people.
• A laboratory, analytical, chemistry, or engineering background.
• Flexibility and enjoyment of variety in your role as well as ability to build trusted relationships with our customers.

• Flexibility – a lot of flexibility within your day both with your time and tasks.
• Great opportunities for growth, development, and progression.
• Competitive salary and incentive.
• Company car.
• Wellbeing programs and services, Employee and Family Assistance Program (EAP).
• Private health care.
• Strong pension contribution.
• Employee insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance).
• Paid annual leave (5 weeks) plus statutory days.
• Maternity & paternity leave.
• Education/tuition reimbursement where applicable.
• Social events on the calendar.
• Great working environment surrounded by great people.

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high‑volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high‑quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of 16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community.