Manager MS Support Team

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Overview

As the Manager MS Support Team at Waters, you will be working alongside a dynamic team, as well as on cutting-edge technology, in order to make our customers successful.

We rely on your expertise to provide systems support to field service engineers on Waters\’ LC-MS technologies. At Waters, we provide you with exciting opportunities to travel internationally from time to time so that you can support our Field Service team at a global scale.

Responsibilities

Essential:

• You will be delivering high-quality and efficient support to the Global Field Service organisation on Waters products and work collaboratively to achieve a high level of customer satisfaction consistently.
• You will be capturing information and then develop that into knowledge base material.
• Being adaptable to travel is essential for assisting Global Field organizations with customer concerns and installations as necessary.

Desirable:

• You may be required the representative of the customer and field support perspective in meetings with other departments during new product development.
• You may serve as a trainer to support the Global Service Education department by delivering technical service training courses on new and existing products.

Qualifications

Education:

• A degree in a related technology or equivalent experience

Essential competences:

• Customer-focused with very good listening skills
• Ability to understand, interpret and communicate complex technical issues
• A flexible work ethic and enjoys working in a team environment
• Good interpersonal skills with a positive sense of humour and able to contribute as part of the Global Services Support department.

Desirable competences:

• Previous customer-related or field-related experience.
• Experience with Waters\’ products and applications or related experience.

Benefits

In addition to salary, we will provide you with flexibility, 25 days\’ holidays, family-friendly excellent benefits such as attractive employer pension contribution, life assurance, income protection and private medical for all the family, as well as lots of opportunities to grow, develop and contribute.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters aligns with all relevant federal, state, and local regulations. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

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