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For Companies At a Glance
- Tasks: Install, maintain, and repair innovative scientific systems while providing top-notch customer support.
- Company: Join a global leader in analytical instruments dedicated to advancing science and human well-being.
- Benefits: Enjoy flexibility, competitive salary, health care, and generous leave policies.
- Why this job: Make a real impact in diverse lab environments and grow your career with endless opportunities.
- Qualifications: Passion for science and problem-solving; flexible and relationship-building skills are key.
- Other info: Inclusive workplace welcoming diverse backgrounds; continuous learning and development supported.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being? Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers? Are you looking for lots of opportunities to grow, develop, learn, and progress in your career? Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion? If your answers are yes, then we would love to hear from you!
At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.
As a Field Customer Support Specialist, you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same! With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.
Responsibilities
So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:
- Install, qualify, validate, calibrate, maintain, and repair Waters systems.
- Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
- Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
- Manage customer expectations by communicating work performed and providing follow-up plans if required.
- Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.
To help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway.
Qualifications
Who are we looking for? We ask that you are interested in science, problem-solving, service, and people! You could have a laboratory, analytical, chemistry, or engineering background. It’s important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers. Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.
Rewards
In return, we offer a highly competitive, market-leading benefits package for our employees:
- Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
- Great Opportunities for growth, development, and progression
- Competitive salary and incentive
- Company Car
- Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
- Private Health Care
- Strong pension contribution
- Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
- Paid Annual Leave (5 weeks) plus statutory days
- Maternity & Paternity Leave
- Education/Tuition Reimbursement where applicable
- Social events on the calendar
- Great working environment surrounded by great people
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Field Service Engineer II in London employer: Waters Corporation
Contact Detail:
Waters Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer II in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Waters or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Field Service Engineer II.
✨Tip Number 2
Prepare for the interview by understanding Waters' products and services. Familiarise yourself with their technology and think about how your background in science or engineering can add value to their team.
✨Tip Number 3
Show your problem-solving skills during the interview. Be ready to discuss specific examples where you've tackled challenges, especially in a lab or technical environment. This will demonstrate your fit for the diverse role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Waters team.
We think you need these skills to ace Field Service Engineer II in London
Some tips for your application 🫡
Show Your Passion for Science: When writing your application, let your enthusiasm for science and problem-solving shine through. We want to see how your background aligns with our mission at Waters, so share any relevant experiences that highlight your interest in advancing human well-being.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Field Service Engineer II. Highlight your skills and experiences that directly relate to the responsibilities mentioned in the job description, like customer support and technical expertise.
Be Authentic: We value diversity and authenticity, so don’t hesitate to be yourself in your application. Share your unique perspective and experiences, even if you don’t meet every single requirement. If you think you can add value to our team, we want to hear from you!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it reaches the right people. Plus, it’s super straightforward!
How to prepare for a job interview at Waters Corporation
✨Know Your Science
Brush up on your scientific knowledge relevant to the role. Understand the basics of analytical instruments and separations technologies, as this will help you answer technical questions confidently and show your passion for the field.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems. Highlight how you approached the issue, the steps you took, and the outcome. This will demonstrate your analytical thinking and ability to handle challenges in a lab environment.
✨Build Rapport with Interviewers
Remember, this role is about building relationships with customers. Practice your interpersonal skills during the interview by engaging with your interviewers, asking questions, and showing genuine interest in their experiences at Waters.
✨Emphasise Flexibility and Adaptability
Since no two days are the same in this role, be ready to discuss how you've adapted to changing situations in previous jobs. Share specific instances where your flexibility led to positive outcomes, showcasing that you're the right fit for a dynamic work environment.
