At a Glance
- Tasks: Support customers in diverse lab environments by installing and maintaining Waters systems.
- Company: Join Waters, a global leader in life sciences and diagnostics.
- Benefits: Enjoy flexibility, competitive salary, company car, and extensive wellbeing programs.
- Other info: Inclusive workplace welcoming diverse applicants; great opportunities for personal and professional growth.
- Why this job: Make a real impact in science while growing your career in a supportive environment.
- Qualifications: Passion for science, problem-solving skills, and a background in lab or engineering.
The predicted salary is between 35000 - 45000 £ per year.
At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.
As a Field Customer Support Specialist, you will support customers across a wide variety of lab‑based scientific business sectors meaning your role is very diverse and interesting, no two days are the same! We have some scope with the location, but ideally someone close to the M4 corridor, London to Bristol or surrounding area. With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.
Responsibilities- Install, qualify, validate, calibrate, maintain, and repair Waters systems.
- Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
- Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
- Manage customer expectations by communicating work performed and providing follow‑up plans if required.
- Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.
- Interest in science, problem‑solving, service, and people.
- A laboratory, analytical, chemistry, or engineering background.
- Flexibility and enjoyment of variety in your role as well as ability to build trusted relationships with our customers.
- Flexibility – a lot of flexibility within your day both with your time and tasks.
- Great opportunities for growth, development, and progression.
- Competitive salary and incentive.
- Company car.
- Wellbeing programs and services, Employee and Family Assistance Program (EAP).
- Private health care.
- Strong pension contribution.
- Employee insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance).
- Paid annual leave (5 weeks) plus statutory days.
- Maternity & paternity leave.
- Education/tuition reimbursement where applicable.
- Social events on the calendar.
- Great working environment surrounded by great people.
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high‑volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high‑quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of 16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community.
Field Service Engineer employer: Waters Corporation
Waters Corporation is an exceptional employer, offering a dynamic work environment for Field Service Engineers along the M4 corridor, where no two days are the same. With a strong emphasis on employee growth and development, competitive benefits including a company car, private healthcare, and generous leave policies, Waters fosters a culture of innovation and inclusivity, making it a rewarding place to build a meaningful career in the life sciences sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Waters employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by researching Waters and their products. Show your passion for science and problem-solving, and be ready to discuss how you can contribute to their mission of making a difference.
✨Tip Number 3
Practice your technical skills! As a Field Service Engineer, you'll need to demonstrate your ability to troubleshoot and repair systems. Brush up on your knowledge and be ready to showcase your expertise during assessments.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Waters team.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Passion for Science:When writing your application, let your enthusiasm for science and problem-solving shine through. We want to see how your background aligns with our mission at Waters, so share any relevant experiences that highlight your interest in lab-based work.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your skills and experiences that directly relate to the responsibilities mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Waters Corporation
✨Know Your Science
Brush up on your scientific knowledge, especially in areas related to analytical chemistry and engineering. Be prepared to discuss how your background can help solve the specific challenges faced by Waters' customers.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and resolved technical issues. Highlight your analytical skills and how you approach problem-solving in a lab environment.
✨Build Rapport
Demonstrate your ability to build strong relationships with customers. Think of ways to convey your interpersonal skills during the interview, perhaps by sharing stories of how you've supported clients or colleagues in the past.
✨Embrace Flexibility
Since the role involves a variety of tasks, express your enthusiasm for flexibility and adaptability. Share instances where you've thrived in dynamic environments and how you manage changing priorities effectively.
