At a Glance
- Tasks: Support customers in lab-based scientific sectors with diverse and interesting challenges.
- Company: Waters Corporation, a global leader in life sciences and diagnostics.
- Benefits: Flexible work hours, competitive salary, company car, and extensive wellbeing programmes.
- Other info: Inclusive workplace welcoming diverse applicants; great opportunities for growth and social events.
- Why this job: Make a real difference in science while growing your career in a supportive environment.
- Qualifications: Interest in science and problem-solving; background in lab, chemistry, or engineering preferred.
The predicted salary is between 30000 - 40000 £ per year.
If your answers are yes, then we would love to hear from you!
At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges.
The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.
- Overview
- As a
Field Customer Support Specialist , ideally positioned close to Cardiff and/or the M4 Corridor, you will support customers across a wide variety of lab-based scientific business sectors, meaning your role is very diverse and interesting; no two days are the same.
With Waters being a global organization, there are endless opportunities for you to learn, grow and develop.
Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.
Responsibilities
- Install, qualify, validate, calibrate, maintain, and repair Waters systems.
- Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
- Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
- Manage customer expectations by communicating work performed and providing follow‑up plans if required.
- Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services, always looking for potential opportunities for how Waters can further advance their laboratory operations.
Qualifications
- Interest in science, problem‑solving, service, and people.
- Background in laboratory, analytical, chemistry, or engineering.
- Flexible and enjoys variety in role and able to build trusted relationships with customers.
Waters recognizes that there is an under‑representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process.
As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.
- Rewards
- Flexibility – we offer a lot of flexibility within your day both with your time and tasks.
- Great opportunities for growth, development, and progression.
- Competitive salary and incentive.
- Company car.
- Wellbeing programmes and services, Employee and Family Assistance Programme (EAP).
- Private health care.
- Strong pension contribution.
- Employee insurance (life, accident, disability protection, global business travel accident insurance).
- Paid annual leave (5 weeks) plus statutory days.
- Maternity and paternity leave.
- Education/tuition reimbursement where applicable.
- Social events on the calendar.
- Great working environment surrounded by great people.
- Company Description
Waters Corporation (NYSE: WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
With a focus on regulated, high‑volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology.
We collaborate with customers around the world to advance the release of effective, high‑quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance.
Through a shared culture of relentless innovation, our passionate team of 16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation.
It benefits our employees, our products, our customers and our community.
Waters complies with all applicable federal, state, and local laws.
Qualified applicants are considered without regard to sex, race, colour, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognised disability, domestic violence victim status, or any other characteristic protected by law.
Waters is proud to be an equal opportunity workplace and is an affirmative action employer.
All hiring decisions are based solely on qualifications, merit and business needs at the time.
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Field Service Engineer in Cardiff employer: Waters Corporation
Waters Corporation is an exceptional employer, offering a dynamic work environment that prioritises safety, collaboration, and professional growth. As a Security Manager in Europe, you will lead critical security initiatives across multiple countries, benefiting from a culture that values diversity and inclusion while providing opportunities for career advancement and skill development. With a commitment to operational excellence and employee well-being, Waters fosters a supportive atmosphere where your contributions directly impact the organisation's security posture and resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Cardiff
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Waters Corporation as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Waters Corporation and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Waters Corporation’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Cardiff
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Waters Corporation, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Waters Corporation, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Waters Corporation.
How to prepare for a job interview at Waters Corporation
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Waters Corporation offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Waters Corporation but also helps you get a feel for whether you’d thrive in that environment.
