At a Glance
- Tasks: Lead daily operations and ensure top-notch service in a busy craft beer bar.
- Company: The Waterloo Tap, a vibrant craft beer bar in the heart of Waterloo.
- Benefits: Earn £14.50/hour plus tips, bonuses, and enjoy staff discounts.
- Other info: Opportunities for trips abroad and ongoing training for career growth.
- Why this job: Join a passionate team and grow your career in the exciting drinks industry.
- Qualifications: Experience in a supervisory role and a love for craft beer.
The predicted salary is between 14.5 - 14.5 £ per hour.
Pay: £14.50/hour + avg. £3.00/hour tips + quarterly performance bonus
Position: Full-time
About Us
The Waterloo Tap is a vibrant, fast-paced, wet-led craft beer bar located in the heart of Waterloo. We pride ourselves on serving an exceptional line-up of cask ales, craft beers, and spirits to a diverse mix of daily commuters, craft beer enthusiasts, and locals.
The Role
We are looking for a dynamic and passionate Assistant General Manager in helping to run daily operations. You will be instrumental in leading the front-of-house team, maintaining our high service standards, and driving the commercial success of one of London’s busiest craft beer spots.
Key Responsibilities
- Shift Management: Lead daily floor and bar operations, ensuring fast, friendly, and efficient service during peak volume.
- Team Leadership: Assist in training, mentoring, and motivating bar staff, maintaining a positive team culture.
- Cellar & Stock Control: Manage cellar operations, including cask and keg maintenance, line cleaning, stock rotation, and ordering.
- Financial & Admin Support: Help manage staff rotas to line up with labour targets, monitor sales targets, and assist with stock takes.
- Health & Safety: Maintain strict standards for venue cleanliness, venue safety and licensing compliance.
What We Are Looking For
- Proven experience in a supervisory or management role within a high-volume pub or wet-led bar environment.
- Deep passion for craft beer, cask ale, and the broader drinks industry.
- Hands-on knowledge of cellar management and line maintenance.
- Strong leadership, communication, and conflict-resolution skills.
- Flexibility to work evenings, weekends, and late shifts.
Benefits & Perks
- Competitive hourly wage of £14.50/hour and generous tip share (averaging £3.00/hour).
- Trips abroad to visit suppliers.
- Performance-based bonus scheme.
- Staff discounts across the venue/group.
- Ongoing career progression and training opportunities.
Assistant Manager employer: Waterloo Tap
Waterloo Tap is an excellent employer for those passionate about craft beer and customer service, offering a vibrant work culture in the heart of Greater London. With flexible shifts, competitive wages, and employee discounts, we prioritise our team's well-being and growth, making it a rewarding place to develop your skills in a fast-paced environment. Join us to be part of a dedicated team that values quality service and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Waterloo Tap. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Waterloo Tap
Don't be shy about reaching out to Waterloo Tap directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Waterloo Tap and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Waterloo Tap
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
