At a Glance
- Tasks: Lead the night team, ensuring guests feel welcome and operations run smoothly.
- Company: Watergate Bay Hotel, a stunning coastal destination focused on memorable guest experiences.
- Benefits: Career development, discounts, free surf lessons, and a supportive team environment.
- Other info: Enjoy a relaxed workplace with opportunities for personal and professional growth.
- Why this job: Join a vibrant team in a beautiful setting and make a real impact on guest experiences.
- Qualifications: Two years' experience in hospitality management and strong communication skills.
The predicted salary is between 21150 - 25850 £ per year.
Night Duty House Manager | Watergate Bay Hotel | 31.5 hours, 4 shifts per week
At Watergate Bay Hotel, we offer unforgettable experiences for our guests.
Set on a stunning two-mile surfing beach on the North Cornwall coast, Watergate Bay Hotel gets to the heart of memorable moments, from active days by the sea to relaxed, cosy stays.
It’s place to slow down, feel at home, and build a rewarding career.
Here, the experience we create for our guests is shaped by a team that values connection, flexibility, and variety, where everyone feels welcome, cared for, and looked after.
Our Night Duty House Manager role
We’re looking for a Night Duty House Manager to take the lead overnight, keeping everything running smoothly whilst making sure every guest feels looked after from check in to check out.
It’s a hands-on role, and no two nights are the same.
You’ll be at the heart of the hotel through the night, overseeing operations, completing the night audit, welcoming late arrivals and making early departures feel effortless.
Calm, capable and naturally hospitable, you’ll create a warm, seamless and professional experience, whatever the hour.
You’ll support the team, build relationships with guests and jump in wherever needed, helping to keep the hotel safe, welcoming and well cared for all night long.
In return, you’ll be part of a supportive team where collaboration and a positive working environment are a given.
This is a full-time role, working 31.5 hours per week consisting of 4 shifts on and 4 shifts off.
- As our Night Duty House Manager you’ll be
- Acting as an ambassador for the hotel at all times, providing a warm, professional and welcoming presence.
- A visible and reliable presence at the front desk throughout the night, acting as the main point of contact for guest queries and feedback.
- Handling guest complaints and resolve any issues confidently, ensuring a positive experience throughout the night.
- Preparing and delivering room service orders as required.
- Overseeing hotel operations across all departments during your shift, ensuring everything runs smoothly and maintaining high standards of cleanliness, presentation and service.
- Overseeing the night cleaning team, ensuring all areas are cleaned to the required standard.
- Taking responsibility for the cleanliness and presentation of the reception area, including the cleaning and maintenance of the open fires.
- Preparing room keys and guest information for the following day’s arrivals.
- Supporting the management team with relevant administration tasks as required.
- You’ll also
- Maintain a safe working environment and lead emergency procedures
- Work closely with department heads to resolve operational issues
- Ensure clear communication and handovers between teams
- Support a seamless guest journey from booking to departure
- Contribute to ongoing improvements across the hotel
- Understand our shared responsibility to care for our team and our planet, and the reason we are working towards B Corp accreditation.
- The skills you’ll be sharing with us
- A minimum of two years’ experience in a similar role
- Experience in a management role, ideally within hospitality
- Strong organisation and attention to detail and a hands-on approach
- Confidence handling guest feedback and challenges
- Excellent communication skills
- A guest-focused mindset and ability to use your initiative
- First Aid Qualification (desirable)
- Pool Emergency Response training (desirable)
- What we’ll offer you
- A relaxed, professional workplace in a beautiful coastal setting
- A supportive and welcoming team
- Career development opportunities
- Team rates for you, friends and family at Watergate Bay Hotel, Sea Space, and Another Place Hotels
- Discounts across our restaurants, facilities and partner businesses
- Free surf lessons and equipment hire
- Team social events throughout the year
- Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances
- #J-18808-Ljbffr
Night Duty House Manager in Newquay employer: Watergate Bay Hotel
Watergate Bay Hotel is an exceptional employer, offering a vibrant work culture where team members are valued and supported. With opportunities for personal growth and development, employees enjoy unique benefits such as free surf lessons, making it an ideal place for those who appreciate a dynamic environment by the beach. Join us to be part of a dedicated team that ensures every guest has a memorable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty House Manager in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Watergate Bay Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Watergate Bay Hotel
Don't be shy about reaching out to Watergate Bay Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Duty House Manager in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Watergate Bay Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Watergate Bay Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
