Host in Newquay

We’re here to share the joy of Watergate Bay for everyone, now and for the future. That means doing everything we can to make sure our team, guests and planet stay happy through the moments we create and the impact we have. Dedicated, loyal guests who love what we do. A committed team with a shared outlook. An attention to detail that pushes us to excel. A deep, instinctive care for the environment around us. It’s what sets Watergate Bay apart and drives us to find extraordinary people to join us.

Our Front of House Host role

We’re looking for an attentive, outgoing Front of House Host to create a seamless and memorable guest experience. A varied and hands‑on role, you’ll work across three key areas of our hotel:

• Front Desk – the main point of contact for guests and visitors, creating a warm and welcoming arrival experience
• Swim Club – our indoor‑outdoor space for active relaxation, ensuring it is always guest‑ready
• Beach Lofts – our collection of beachside accommodation, each with its own unique character

This is a full-time (37.5 hours per week) position and will involve working shifts across five days out of seven. From first contact to final farewell, you’ll play an important part in shaping each guest’s stay, delivering a friendly, efficient and thoughtful service throughout.

What you’ll be responsible for:

• Checking guests in and out efficiently and professionally.
• Handling requests, including restaurant and treatment bookings.
• Providing room service when needed.
• Anticipating guest needs and resolving queries, escalating when necessary.
• Maintaining knowledge of hotel operations and procedures.
• Keeping public areas clean and welcoming.
• Completing tasks accurately and following Health & Safety guidelines.
• Working as part of a team to ensure smooth hotel operations.
• Representing the Watergate Bay Hotel brand at all times.

What we’re looking for:

• Strong attention to detail and a proactive approach
• Confident and friendly communication skills
• Good organisational and time management abilities
• Basic IT skills, including Microsoft Office
• Experience using hotel or property management systems
• Previous Front of House experience, ideally within a hotel environment
• A current Enhanced DBS (preferred)
• Previous Food and Beverage experience (preferred)

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – at one of the UK’s most striking beaches
• Excellent career prospects in an ever‑expanding organisation
• Special rates for you and your friends and family to stay at the hotel
• Team discounts on food, treatments, and retail products
• Discounts for you and your friends and family at: Zacry’s, The Beach Hut, and Living Space Restaurants.
• Team discounts at Shop on the Beach and other partner businesses
• Free surf lessons, surfboards and wetsuits hire from Wavehunters
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

Our commitment to our team is reflected in our exceptional working environment – one that promotes work‑life balance, professional development, and a positive culture where everyone is heard and supported, always. Working at Watergate Bay Hotel isn’t just a job — it’s a chance to help create something that really matters. Now and for generations to come.