At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join the vibrant Watergate Bay Hotel, where hospitality meets sustainability.
- Benefits: Competitive salary, professional development, team events, and discounts on stays and activities.
- Other info: Be part of a values-led business committed to community and sustainability.
- Why this job: Shape memorable experiences and inspire a passionate team in a stunning beach setting.
- Qualifications: Proven leadership in quality hotel operations and a love for hospitality.
The predicted salary is between 37800 - 46200 £ per year.
We’re looking for an exceptional Hotel Manager to lead us into our next chapter. This is a key operational leadership role, with responsibility for the day-to-day running of the hotel, ensuring exceptional guest experiences, operational excellence, commercial performance, and a positive team culture.
Working closely with the Operations Director, you’ll lead our hotel management team, ensuring every part of the operation works together to deliver the standards, warmth and personality that make Watergate Bay Hotel distinctive.
What we’re looking for:
- Significant senior leadership experience within a quality hotel operation, with a proven track record across guest experience, multi-department operations, F&B performance and people leadership.
- Understanding of hotel P&Ls, productivity, revenue drivers, budgets and commercial performance.
- A passion for hospitality, understanding what makes a hotel exceptional and thriving on being present, visible and engaged in the day-to-day operation.
- Commercially aware, operationally excellent and, above all, an inspiring leader of people.
You’ll be:
- A passionate hospitality leader with exceptional guest instincts.
- Commercially minded, with strong operational and financial judgement.
- An inspiring, visible and authentic leader of people.
- Confident making decisions and holding others accountable.
- Highly attentive to detail while understanding wider business priorities.
- Naturally collaborative, with the ability to bring people with you.
- Genuinely committed to sustainability and responsible business.
- Most importantly, you’ll care. About our guests. About your team. About the details.
What you’ll be responsible for:
- Leading the day-to-day operation of the hotel, ensuring consistently high standards across F&B, rooms, housekeeping, events, maintenance and the Swim Club.
- Championing a genuinely guest-first culture, using feedback and insight to continually improve the experience.
- Leading, coaching and developing departmental leaders, creating accountability, collaboration and a high-performing culture.
- Supporting recruitment, onboarding and development of management team members, helping to build a strong pipeline of future talent.
- Delivering agreed operational and commercial objectives through effective management of labour, productivity, costs and departmental performance.
- Working with the Operations Director, Head of Brand and wider teams to ensure programming, F&B, events and guest experiences are both distinctive and commercially effective.
- Bringing the Watergate Bay brand and values to life through everyday leadership, behaviours and decision-making.
- Championing our commitments to people, place and planet, embedding sustainability into the way the hotel operates.
- Protecting what makes Watergate Bay special while continually finding ways to make it better.
Great hospitality is felt, not simply delivered. It comes from the people, the energy and the care behind every experience we create.
Why us? At Watergate Bay Hotel, you’ll be joining a values-led business with an ambitious team, a distinctive brand and a genuine commitment to its people, its place and its future. Through proper hospitality, active relaxation and thoughtful experiences, we create the time and space for guests and teams to feel their best. Everything we do is rooted in warmth, confidence and care, with sustainability and community firmly at our heart.
As our Hotel Manager, you’ll have the opportunity to shape this experience every day, from the quality of our service to the culture of the team delivering it. Alongside a competitive salary, we offer a comprehensive benefits package, with enhanced maternity and paternity pay, ongoing professional development, team experiences and events throughout the year, and discounts on stays, food and drink and activities.
Working here isn’t just a job — it’s a chance to help create something that really matters. Now and for generations to come. If you’re ready to lead, inspire and make a real difference, apply today and join us at Watergate Bay Hotel.
General Manager in Newquay employer: Watergate Bay Hotel
Watergate Bay Hotel is an exceptional employer, offering a vibrant work culture where team members are valued and supported. With opportunities for personal growth and development, employees enjoy unique benefits such as free surf lessons, making it an ideal place for those who appreciate a dynamic environment by the beach. Join us to be part of a dedicated team that ensures every guest has a memorable experience.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Watergate Bay Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Watergate Bay Hotel
Don't be shy about reaching out to Watergate Bay Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Watergate Bay Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Watergate Bay Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
